Command Centre Shift Commander
2 weeks ago
**Job description**:
**Pay rate** : £49.52ph Inside IR35
**Duration** : 5-6 months
**Clearance**: Preferably SC, will consider Eligible, British nationals only
**Command Centre Shift Commander - SC Eligible**
**The roles are for 24x7, covering 12 hours shifts of days and nights**
This role operates in 24x7 environment, covering 12 hour shifts of days and nights. Full details of this pattern will be discussed at interview.
**Responsibilities include but are not limited to**:
Be central to leadership for day to day management of services
Initial management escalation point for all support groups within the Command Centre
Manage ServiceNow Major Incident tickets by priority and workload to ensure contract SLA’s are met, tickets updated and customers informed of progress
Manage a team of Support Analysts who will be monitoring, alerting & reporting on servers
Facilitate Continuous Service Improvement in line with the business strategy
Provide Management reporting for internal and customer stakeholders
Support the Major Incident Management team by leading the technical support group
Facilitate end to end recovery
Provide input to daily, weekly, and monthly service review
Desirable knowledge:
Monitoring Tools (Nagios, Smarts)
Ticketing Tools - ServiceNow ideally but not critical
VMware vCenter
Windows Server
Windows Desktop
ITIL (v3 &/or v4)
Leadership
**Job reference**:
PS14163
**Job type**:
Full Time, Contract
**Job Location**:
Preston - Onsite Full time
**Salary**:
up to £49 / hour
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