Service Desk Shift Leads X 3

3 days ago

Preston, United Kingdom CBSbutler Full time

Job ref:
1201894/001_1675795784
- Location:
Preston, Lancashire
- Sector:
ICT
- Job type:
Contract
- Salary:
£40 - £45 per hour
- Contact:
Phil Johnson
- Published:
about 5 hours ago
- Duration:
6 months +
- Start date:
1/3/23
- Consultant:
Phil Johnson

**Service Desk Shift Leads x 3**

+ Onsite roles in Preston
- + 3 roles available
- + 12 hour shifts rotating days/nights
- + Upto £45 per hour
- + 6 month initial contracts
- + Inside IR35
- + SC Cleared role

**Key Skills**:

- + Previous Service Desk Lead/Management experience
- + ITIL Experience/certified
- + Incident/Problem/Change

This role operates in 24x7 environment, covering 12 hour shifts of days and nights. Full details of this pattern will be discussed at interview.

**Responsibilities include but are not limited to**:

- Be central to leadership for day to day management of services
- Initial management escalation point for all support groups within the Command Centre
- Manage ServiceNow Major Incident tickets by priority and workload to ensure contract SLA's are met, tickets updated and customers informed of progress
- Manage a team of Support Analysts who will be monitoring, alerting & reporting on servers
- Facilitate Continuous Service Improvement in line with the business strategy
- Provide Management reporting for internal and customer stakeholders
- Support the Major Incident Management team by leading the technical support group
- Facilitate end to end recovery
- Provide input to daily, weekly, and monthly service review

**Desirable knowledge**:
- Monitoring Tools (Nagios, Smarts)-
- Ticketing Tools - ServiceNow ideally but not critical-
- VMware vCenter-
- Windows Server-
- Windows Desktop-
- ITIL (v3 &/or v4)-
- LeadershipThe roles are for 24x7, covering 12 hours shifts of days and nights

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