Service Desk Technician Senior CMS
6 days ago
A bit about LyraLyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees name and culture that have made them successful. As a platform of Evergreen Services Group we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.Service Desk Senior Technician Lyra Technology GroupLyra Technology Group is seeking a Service Desk Senior Analyst to join their team at CMS Group. The Service Desk Senior plays a critical leadership and operational role within the Service Desk ensuring consistent delivery of high-quality IT support. Acting as both a technical escalation points and a team mentor the Senior is responsible for improving service desk efficiency managing major incidents supporting customer satisfaction and contributing to strategic initiatives.This role combines deep technical knowledge with leadership customer service excellence and process improvement responsibilities.About CMS GroupCMS Group is a well-established fast-paced Managed Service Provider (MSP) delivering high-quality IT support to a diverse client base across multiple industries worldwide. Our dynamic environment values proactive support technical expertise and an unwavering commitment to excellent customer service.Your work as a Service Desk Senior Technician will include the following duties:Proven experience in 2nd line IT support ideally within an MSP environmentStrong troubleshooting skills across hardware software networking and cloud technologies (e.g. Microsoft 365 SharePoint VPN MFA)Excellent communication and customer service skills with the ability to handle escalations and incidents confidentlyLeadership qualities with experience mentoring and supporting junior engineersStrong understanding of service management SLAs and incident responseFamiliarity with tools such as RMM platforms ConnectWise PassPortal and IT documentation systemsHigh attention to detail in documentation and process adherenceFlexibility to work shifts and weekends as part of a rotational scheduleOur ideal Service Desk Senior Technician has the following qualifications:Experience with RMM tools ConnectWise PassPortal or equivalent platformsUnderstanding of ITIL best practicesFamiliarity with Microsoft 365 SharePoint OneDrive MFA VPN and AV technologiesProject or service delivery experience in an MSP environmentA proactive attitude and willingness to take ownership are essentialFlexibility with working hours including occasional weekends is requiredStrong collaboration with the Service Desk Manager and cross-functional teams is key to successThe targeted base compensation for this role is 35000 Pounds plus an increase in salary on the weekend every month. This role will operate on a hybrid basis (3 days in office 2 remote) at their office in Preston PR5 6ST.If you match the qualifications we would love to review your applicationRequired Experience:Senior IC Key Skills Editorial,Catering,B2C,Camp,Computer Engineering Employment Type : Full Time Experience: years Vacancy: 1
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Service Desk Technician Senior
2 weeks ago
Preston, United Kingdom Lyra Technology Group Full timeJoin to apply for the Service Desk Technician Senior -CMS role at Lyra Technology Group 1 day ago – Be among the first 25 applicants A Bit About Lyra Lyra Technology Group is a family of industry‑leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the...
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Service Desk Technician Senior
1 week ago
Preston, United Kingdom Lyra Technology Group Full timeLyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and...
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Service Desk Technician Senior
6 days ago
Preston, Lancashire, United Kingdom Lyra Technology Group Full time £35,000 - £40,000 per yearA bit about Lyra…Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we...
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