IT Support Shift Manager

1 day ago


Preston, United Kingdom Global Technology Solutions Ltd Full time

A new exciting opportunity has arisen with a Blue chip organisation for a IT Support Shift Manager / Commander. This is an on site position.
Up to £38,000 + Shift Allowance + £2,000 new starter bonus.
Will need to have the ability go through SC clearance. Can start with BPSS. British nationals only.
The role is full-time working 12-hour shifts, (7am - 7pm, 7pm - 7am) with a 4 on, 4 off working pattern.
Summary

**Responsibilities**:
*Initial management escalation point for all support groups within the command centre
*Manage ServiceNow tickets by priority and workload to ensure contract SLA's are met, tickets updated and customers informed of progress
*Facilitate Continuous Service improvement
*Provide Management reporting for internal and customer stakeholders
*Support the Major Incident Management team by leading the technical support groups
Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.



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