2nd Line Technical IT Support Specialist

2 days ago


Preston, United Kingdom Global Technology Solutions Ltd Full time

A new exciting opportunity has arisen with a Blue chip organisation for a 2nd line IT Support Technical Specialist. On site position - Preston
Salary up to £24,225 + shift allowance + £1,000 starter bonus.
Will need to have the ability go through SC clearance. Can start with BPSS. British nationals only.
The role is full-time working 12-hour shifts, (7am - 7pm, 7pm - 7am) with a 4 on, 4 off working pattern.
We are currently looking for a 2nd Line Technical Support to join an IT service delivery command centre team delivering managed service solutions. This role provides incident management and rapid response activities to major incidents for multitude of secureclients within the Hub.
The responsibilities will include:
Manage and resolve service impacting incidents
Develop own skills to reduce Mean
- time -to
- resolve; avoid passing cases to other resolver groups
Work closely with iSolve to identify and implement automation
Assist the Service Desk during busy periods
Proactive management of events from event management tool daily reports.
Escalation of critical events to the command centre technical groups and shift commanders
Feed into the continual service improvement process by identifying changes and improvements to event configuration
Maintain service CMDB information to accurately report service impact for triggered events and incidents.
Essential Skills:
Previous experience in a similar role
Knowledge of Windows 10 operating system and associated technologies
Hardware and Software fault diagnosis skills and troubleshooting
Excellent customer service skills
Ability to achieve SC security clearance
Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.



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