Assistant Resident Services Manager

4 days ago

North West England, United Kingdom Dove & Hawk Full time

**Assistant Resident Services Manager - Wembley
- £26,500 + 20% Discretionary Bonus**
My client, a globally established Real Estate Agency, are currently seeking an Assistant Resident Services Manager to provide onsite lettings and property services to an exciting new-build residential scheme in Wembley.
You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will ensure the tenancy and renewals process is administered andengage with residents to create a sense of community within the development.
**Your key duties will include**:

- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
- Uploading availability details to marketing portals and updating adverts as necessary
- Completing all applicant vetting/compliance in line with procedures
- Processing offers and completing all tenancy documentation
- Issue all documentation in relation to all lettings, along with seeking references and completing right to rent checks
- Dealing with all enquires in line with service level agreement and providing strong customer service
- Organising and running tenant services via third parties and in house
- Ensuring up to date resident communication via various channels including social media
- Creating a community feel through communication, events and innovations
- Coordinating social media activity in conjunction with in house marketing team
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Responsible for Health and Safety compliance coordination
- Meet and greet with all new tenants; providing Welcome Packs and new tenancy information
- Completing check in and check out reports; determining deposit returns
- Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases

**Skills and experience required**:

- Strong Customer Service background
- Ability to think on their feet and make considered decisions with a common-sense approach
- Outgoing, warm and friendly personality with a positive attitude
- Organised, meticulous and tenacious
- Excellent written and spoken communication
- IT literate and Social Media savvy
- Strong financial management skills

**Salary**: £26,500 + up to 20% discretionary bonus
**Hours**:Monday to Friday 9am to 6pm, the occasional saturday for events with a day off in lieu

For more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.

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