Night Resident Services Manager

4 days ago

North West England, United Kingdom Dove & Hawk Full time

**Night Resident Services Manager - Wembley - £28,325 per annum + 10% Discretionary Bonus**
My client, a globally established Real Estate Agency, are currently seeking an experienced Night Resident Services Manager to provide onsite lettings and property services to a build-to-rent residential regeneration scheme in Wembley consisting of 140+ apartments.
You will ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the building. It is important to ensure the safety and security ofthe development is at the fore front of your mind and all issues are dealt with swiftly and in a professional manner.
**Your key duties will include**:

- Regular building patrols to ensure the building is in line with H&S requirements
- Provide first class customer service to residents
- Ensuring up to date resident communication via various channels including social media
- Creating a community feel through communication, events and innovations
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments and logging issues in order that required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
- Following up on lettings enquiries and undertaking apartment viewings
- Meet and greet with new tenants; releasing keys, providing Welcome Packs and new tenancy information where required
- Completing check in and check out inventory reports
- Complete regular buildings walks to ensure there are no Health and Safety issues evident or any security concerns.
- Highlighting any issues to your Line Manager and taking the appropriate action at the time

**Skills and Experience required**:

- Strong Customer Service background in Building Management, Resident Services or Hospitality
- Ability to think on their feet and make considered decisions with a common-sense approach
- Outgoing, warm and friendly personality with a positive attitude
- Organised, meticulous and tenacious
- Excellent written and spoken communication
- IT literate and Social Media savvy
- Strong financial management skills

**Salary**: £28,325 + up to 10% discretionary bonus
**Hours**:4 shifts on, 4 shifts off (12 hour shifts 7pm to 7am)

For more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.

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