Resident Liaison

4 days ago

North Shields, United Kingdom HC-One Limited Full time

As a Resident Liaison Officer at HC One, you’ll value one thing above all. Kindness. You will build relationships with residents, their family and the home team, preventing and limiting dissatisfaction, resolving complaints and queries quickly and efficiently.**Key Responsibilities & Accountabilities**
- Develop, build and strengthen resident relationships, maximising satisfaction.
- Understand the needs and preferences of all residents ensuring their requests are fulfilled.
- Liaising with residents' families, keeping them updated with the resident's wellbeing.
- Oversee and administer resident satisfaction procedures, ensuring any queries are speedily resolved and personally reviewed for compliance.
- Proactively educate residents and resident monitors, addressing any misunderstandings of the service specifications.
- Responsible for the implementation and co-ordination of resident consultation and communication
- Have overall responsibility for the standards set by the service team, observing and assisting throughout the home.
- Keep a record of issues and outcomes, keeping the Home Manager up to date daily.
- Report immediately to the Home Manager, or Person in Charge, any illness of an infectious nature or accident incurred by a Resident, Colleague, self or another.
- Understand and ensure the implementation of the Care Home’s Health and Safety policy, and Emergency and Fire procedures
You’ll need great Microsoft Office, Time Management and Organisational skills. Beyond that, it’s all about your brilliant, positive energy and natural ability to get along with people. So, whenever you communicate with a resident or co-worker, you’ll be trulyconsiderate and kind. Well, after all, it’s just in your nature.

We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest inyou, and you will enjoy additional support and benefits including:

- Paid Enhanced DBS
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a Friend scheme of up to £1000 per referral, depending on the role

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-Onefamily and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

  • Resident Liaison Officer

    2 weeks ago

    North London, United Kingdom Blayze Group Full time

    **Resident Liaison Officer (RLO)**: **Role**:Resident Liaison Officer (RLO) **Line Manager**:Resident Liaison Manager (RLM) **Term**:18-month Fixed Term Contract **Salary**:£40,000 + Benefits (including travel expenses/mileage to site) **Summary**: The Resident Liaison Officer (RLO) will support the Resident Liaison Manager (RLM) in executing the...

  • Resident Liaison Officer

    1 week ago

    North London, United Kingdom Howells Solutions Full time

    **Resident Liaison Officer - Social Housing Planned Works** **Based in Buckinghamshire/North London** **Full time, permanent** **£30,000 + company van and fuel card** We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works within the Social Housing sector. This...

  • Resident Liaison Officer

    6 days ago

    North West, United Kingdom Wates Full time

    **We have an opportunity for a Resident Liaison Officer** to join our Wates Living Space planned maintenance team in Bradford. Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. **Key Accountabilities will include**: -...

  • Resident Liaison Officer

    2 weeks ago

    North Hillingdon, United Kingdom Howells Solutions Limited Full time

    Resident Liaison Officer - Social Housing Planned WorksConsidering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.Based in UxbridgeFull time, permanent£35,000 - £38,000 + benefitsWe are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to...

  • Resident Liaison Officer

    1 week ago

    North Hillingdon, United Kingdom Howells Solutions Limited Full time

    Resident Liaison Officer - Social Housing Planned WorksConsidering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.Based in UxbridgeFull time, permanent£35,000 - £38,000 + benefitsWe are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to...

  • Resident Liaison Lead – Social Housing

    2 weeks ago

    South Shields, United Kingdom Sureserve Full time

    A leading compliance and energy services provider is seeking a Client Resident Liaison Officer to act as a key contact for clients and manage customer queries. The role involves daily administrative tasks, client reporting, and resolving complex issues within the social housing sector, requiring excellent customer service and MS Office proficiency. Ideal...

  • Resident Liaison Officer

    2 weeks ago

    North East, United Kingdom WATES Full time

    The Vacancy WPS are seeking an experienced and proactive Resident Liaison Officer (RLO) to join our team a new social housing contract delivering planned works under the Social Housing Decarbonisation Fund (SHDF). This is an exciting opportunity to play a key role in improving homes and communities across the North East. Key Responsibilities Act as the main...

  • Resident Liaison Officer

    2 weeks ago

    Uxbridge North, United Kingdom Howells Solutions Limited Full time

    Resident Liaison Officer - Social Housing Planned Works Based in Uxbridge Full time, permanent £35,000 - £38,000 + benefits We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in the Uxbridge area. It will be your responsibility to develop...

  • Resident Liaison Officer: Social Housing

    2 weeks ago

    North East, United Kingdom WATES Full time

    A leading development and property maintenance company is seeking an experienced Resident Liaison Officer to improve homes and communities across the North East. This role involves acting as the main point of contact for residents, ensuring clear communication, and supporting residents with queries. The ideal candidate will have experience within social...

  • Customer Liaison Officer

    7 hours ago

    North London, United Kingdom Novus Property Solutions Full time

    **Resident / Customer Liaison Officer** **Novus Property Solutions** is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 750 colleagues in 21 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible...