Resident Services Assistant
4 days ago
Base pay range Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at ONYX as a Resident Services Assistant working 20 hours per week, Friday to Sunday. At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first. In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back‑office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day‑to‑day basis, you will ensure a seamless and enjoyable experience for all. As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism. Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operating a professional helpdesk and telephone service, you will promptly and helpfully respond to student queries. To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise. Exceptional customer service skills, always displaying a helpful and patient attitude Experience using Microsoft Office software Quick and efficient learning ability Proficient in presenting information accurately, professionally, and appropriately Experience prioritising workload to meet competing deadlines without close supervision Team player with a flexible approach Previous customer service experience is desirable What’s on offer: Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work. Access to a range of exclusive retail discounts to make your money go further. Take your special day off Enjoy your birthday with a well‑deserved break from work. Stay active and eco‑friendly with our cycle‑to‑work scheme. Make a difference in the community with 2 charity days per annum. Opportunity to work towards a nationally recognised qualification. At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require. Seniority level Entry level Employment type Part‑time Job function Other Industries Facilities Services #J-18808-Ljbffr
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Maintenance Assistant
1 week ago
West London, United Kingdom Resident Hotels - Sleeperz Full time**Job Ref**:RES1116 **Branch**:The Resident Soho **Location**:The Resident Soho, London (West) **Salary/Benefits**:Competitive Salary and Benefits **Contract type**:Permanent **Hours**:Full Time **Hours per week**:40 **Posted date**:31/12/2024 **Closing date**:13/02/2025 The Resident is an innovative brand of city centre hotels in London and...
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Student Housing: Resident Services Assistant
3 days ago
West Midlands, United Kingdom Homes for Students Full timeA student accommodation provider in the West Midlands is looking for a part-time Resident Services Assistant. This role requires delivering excellent customer service and providing administrative support to ensure a seamless experience for students and visitors. Ideal candidates will have strong communication skills and a background in customer service....
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Resident Service
2 weeks ago
West Midlands, United Kingdom We Manage Jobs(WMJobs) Full timeA local Council in West Midlands is seeking a Customer Service Advisor to join their Corporate Customer Team. The position offers a unique opportunity to provide high-quality customer service to residents, requiring excellent communication skills, resilience, and proficiency in computer systems. The ideal candidate will have prior experience in a...
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West Midlands, United Kingdom Sandwell Council Full timeA local authority in West Midlands is seeking a Customer Service Advisor to join the Corporate Customer Team. This is a unique opportunity to provide high standards of customer service in a fast-paced contact centre. The ideal candidate will have previous experience in a customer-facing role and possess excellent communication skills, including active...
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Senior Care Assistant
2 days ago
West Midlands, United Kingdom Hartford Care Full timeOverviewEmployment Type: Part-Time / Days / 24 hours per week. The working pattern for this role is over a 7-day period, so full flexibility across this period is required. Ability to work 12 hour shifts is also required.As a Day Senior Care Assistant, you will provide high quality, individualised care and support to residents during the day, promoting each...
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Care Assistant
6 days ago
West Midlands, United Kingdom Hartford Care Full timeEmployment Type: Days/ 44 hours per week The working pattern for this role is over a 7-day period, so full flexibility across this period is required. As a Care Assistant you will provide high quality individualised care and support for each resident, promoting and upholding our residents privacy, dignity and independence at all times. Your role is to create...
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Care Assistant
6 days ago
West Midlands, United Kingdom Hartford Care Full timeEmployment TypeNights / 44 hours per weekWorking PatternThe working pattern for this role is over a 7‑day period, so full flexibility across this period is required.ResponsibilitiesAs a Care Assistant you will provide high quality individualised care and support for each resident, promoting and upholding our residents privacy, dignity and independence at...
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Resident Services Operational Manager
1 week ago
North West London, United Kingdom Vox Network Consultants Full timeJob Title: Resident Services Operational Manager Location: North West London Contract Type: Temporary (3 months ongoing) Working Hours: Monday – Friday, 09:00 – 17:00 Work Arrangement: Hybrid working Pay: £32.45 per hour Umbrella Key Responsibilities • Lead housing and estate operations, ensuring quality service delivery for all residents ...
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Night Care Assistant
3 days ago
East Midlands, United Kingdom Avery Healthcare Full timeA leading healthcare provider in the UK is seeking a compassionate Senior Care Assistant to support care teams in delivering exceptional personal care. The role involves monitoring residents' wellbeing, assisting with medication, and participating in care planning. Ideal candidates should have NVQ 3 or equivalent and at least 2 years' experience in a care...
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Trainee Resident Liaison Officer
4 days ago
West Bromwich, United Kingdom Lovell Full time**Permanent, Full Time** We have a fantastic opportunity for a **Trainee Resident Liaison Officer** to support our Refurbishment team within the Midlands region. Initially, you’ll work on a planned maintenance contract in West Bromwich but upon project completion, you’ll move to another planned maintenance project in the West Midlands. As **Trainee...
