Lease End-of-term Lead

You will take accountability for ensuring a positive sales and End-Of-Term experience.

You will support your fellow E2E Lease Enablement colleague teams with a proper alignment of each End-of-term capabilities. You will provide mentoring and guidance to your team members as the team grows. You will be routinely expected to exercise independent judgment in developing methods, techniques, and criteria for achieving objectives.

**Key Responsibilities**:
Key responsibilities include coordinating and managing relationships with:

- The Leasing Process Owner team (responsible for Process Design)
- Regional Leasing Operations Manager
- Multiple cross functional stakeholders at a senior level to gain buy in and collaboration, managing communication effectively

You will:

- Ensure the Integrated Leasing (IL) process is fully aligned with Sales and each Financial Partners as it relates to End of Lease Contract.
- Guide and Influence the optimal customers’ End-of-Term behaviour and there is clarity at the customer level of their options.
- Forecasts and manage all device returns and inspections such as all missing, wrong, and damaged (MWD) equipment and data cleansing and manage delivery and damage certifications required on time.
- Effectively manage each Lease Extensions, returns, and Buyouts such as close off contracts and ensure billing is complete, identify end of lease events and amounts to be invoiced.
- Effectively manages each Lease Renewals and sales in place. This activity is critical to create value and foster retention of clients.
- Encourage innovative practices in leasing End-of-Term operations to maintain competitiveness in the regional market
- Effectively manage Asset and Contract Reconciliations.
- Be involved in building a Regional Leasing Operations team.
- Be involved in the implementation of an efficient and harmonized global lease processes & a lease management system.

**Experience Required**:

- 5+ years of experience in leasing operations, IT equipment leasing experience is a plus.
- Proficiency In handling lease documentation
- Proficiency in managing working relationships in a highly structured and complex organization.
- Expertise in End-of-Term operational procedures, financial analysis related to leasing agreements, and compliance with relevant laws and regulations is crucial.
- Strong communication skills
- ability to lead and coordinate efforts across teams
- An analytical mindset to assess market trends and financial data are highly valued. This role demands a proactive, problem-solving attitude, the ability to work efficiently under pressure, and meticulous attention to detail to ensure the alignment of leasing operations with business objectives.
- Effective Management of Change to lead transition to a new business model requiring dramatic changes in organizational design, roles & responsibilities, and processes.

**Operational Excellence**:
Test, execute & maintain the end-to-end regional leasing process in the areas assigned

Regularly review relevant metrics and industry best practices to enhance the efficiency and accuracy of leasing operations within the region.

**Compliance and Regulations**:
Guarantee adherence to regional leasing laws, regulations, and standards.

**Team Collaboration**:
Positively collaborate with your team peers and Manager to foster a culture of excellence, innovation, continuous improvement, and outstanding customer service.

**Financial Management**:
Cost Reduction: Implementing strategies to reduce operational costs, enhance profitability & drive a better Sales, Customer and Finance Partner experience.

**Stakeholder Engagement**:
Work closely with internal stakeholders (such as finance, legal, sales) to ensure leasing operations delivers against regional business objectives.

Ensure process & tool related continuous feedback loops in place with the relevant leasing process design team

**Technology and Innovation**:
Ensure the technological solutions in the Region are optimised to improve leasing processes and customer experiences within the region.

Encourage innovative practices in leasing operations to maintain competitiveness in the regional market.

In summary, the Regional End-of-Term Lease Operations Team Coordinator, plays a crucial role in enhancing operational efficiency, ensuring compliance, building a high-performing team, and driving financial growth and innovation in the organization. This role materially contributes to the organization’s overall success