Regional Client Partner

**Regional Client Partner - Customer Office Strategy and Consulting**

**Location**:Remote with occasional travel to London and other UK locations.

Are you passionate about enhancing customer-centric practices and driving strategic growth? We are looking for a dynamic Partner to join our team and lead the delivery of Strategy and Consulting for the Customer Office in our United Kingdom and Europe region.

**Key Responsibilities**:
As a Partner, you will play a pivotal role in our organisation by:
**Customer Centricity Custodian**:

- Provide visibility of strategically important Workforce Solution (such as our Managed Services and Recruitment Process Outsourcing) customers in terms ofactivity, satisfaction, and opportunities.
- Implement and develop a Listening Framework, including quarterly NPS reports.
- Conduct customer centric benchmarking across our WFS customers.
- Collaborate with brand leaders to identify risks and opportunities and respond with strategic plans.
- Recommend and implement tools and best practices to enhance customer centricity.
- Coordinate the reporting of customer-centric data and raise standards across the organization.
- Drive growth through protecting or accelerating key strategic WFS customers.

**Regional Customer Support**:

- Deliver customer-facing Strategy and Consulting services, providing updates and outputs from consultancy projects.
- Facilitate customer-facing consultancy assignments, including workshops and reports.
- Conduct reviews to prioritize WFS customers and ensure effective support.
- Drive a holistic approach to customer centricity, connecting relevant Brand program teams and resources.
- Oversee reviews of key WFS customers to identify risks and opportunities.
- Assess the delivery of services and consult with Brand Leaders on appropriate services.
- Monitor Customer Experience metrics, including satisfaction, loyalty, and advocacy.
- Develop Brand capabilities for program management fundamentals.
- Recommend key account strategies to drive retention and growth.
- Ensure leaders are aware of key findings and market intelligence.
- Drive collaboration across WFS accounts, Brands, and Regions.
- Support sales opportunities and lead the implementation of strategies and plans.
- Promote our culture of Virtuosity and customer centricity, communicating the Group's culture, vision, and mission.
- Maintain regular cadence with Brand MDs and Operational/Sales Leads.

**Experience Required**:

- 5 to 10 years of MSP and/or staffing experience.
- Proven experience in customer strategy, consulting, program maturity and or workforce solutions.
- Evidenced leadership capability with the aptitude to influence and drive collaboration.
- A deep understanding of customer-centric frameworks and business growth strategies.
- Excellent communication and stakeholder management skills.

**Why Join Us?**
- A collaborative environment that supports the retention and growth of existing and prospective customers.
- A chance to drive the integrated, collaborative model in line with the Impellam Group vision, mission, and strategy.

**What Can We Offer You?**
- A competitive salary package.
- 25 days annual leave plus public holidays, and your birthday off.
- Company pension.
- Blended working.
- An environment where your learning and development is supported through a range of various learning tools and courses.

Impellam is a connected group providing global workforce and specialist recruitment solutions. Our 2000 people and market leading brands work across a broad spectrum of industries and job categories throughout North America, the UK and Europe and Asia Pacific.

At Impellam we believe in the power of work.

Through the power of work, we build better businesses and help people lead more fulfilling lives.

Our strength lies not just in our brands, and their specialist vertical markets and regional knowledge, but in how we are united by one purpose, one culture, one driving force.

None of this would be possible without a culture based on trust. That's why we have an ambitious vision to be the world's most trusted workforce and specialist recruitment solutions group, trusted by our people, our customers and our investors in equal measure.

We trust our Virtuosos and give them the freedom and autonomy to do the right thing, to adapt and see the possible in the impossible. We make sure people make the difference.

Together, we can deliver a world where you ' ll always have exceptional people doing exceptional work.