Service Desk Analyst

2 days ago


Cathays Park, United Kingdom Charles Simon Associates Ltd Full time

**Service Desk Analyst - (Service Desk, 1st Line, Active Directory, SLA’s, KPI’s, O365) - Permanent - Cardiff**

Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for our prestigious client based in Cardiff.

**Location**: Cardiff
**Salary**: £26,000 per annum

**Skills/Requirements for the Service Desk Analyst**:

- Previous experience in a similar role
- Excellent customer service skills on the phone
- Strong Active Directory experience
- Understanding of ITIL principals
- Knowledge of O365 is highly desirable

Start date is ASAP for the Service Desk Analyst

**The Service Desk Analyst will be responsible for**:

- Providing top-quality 1st line support
- Taking ownership of incidents, requests, and problems
- Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction
- Ensure the highest level of trouble shooting is applied to every customer contact made using agreed scripts and processes
- Recording and maintaining the knowledge and known error database Managing incidents, requests, and problems

Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst

**Service Desk Analyst - (Service Desk, 1st Line, Active Directory, SLA’s, KPI’s, O365) - Permanent - Cardiff



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