Service Desk Administrator

1 day ago

Dean Clough Industrial Park, United Kingdom Job Board Direct Full time

**Service Desk Administrator
Reporting to Team Leader/Helpdesk Management Team
Based Halifax Offices
Hours of Work 08.00 - 17.00
Salary starting on £18 - £23k depending on experience and qualification
JDS are looking for an experienced Helpdesk/Service Desk Administrator to join their team in Halifax, West Yorkshire**

**Job Description**:
The purpose of the role will be to work with JDS clients and JDS M&E engineering and fabric staff plus subcontractors on site to maintain service delivery and quality of service as per our contract with a pro-active approach.
This includes but is not limited to**:

- Prioritising and logging callouts on internal system Big Change (full training will be provided)
- Responsible for a team of engineers, subcontractors and sites
- Scheduling planned and reactive maintenance, callouts and remedial jobs
- Processing of engineering/subcontractor paperwork and completing KPI spreadsheets
- Raising purchase orders for materials and subcontractor works
- Processing of supplier/subcontractor invoices on our internal systems
- Providing quotations following on from engineering visits
- Running and processing reports, providing reports and analysing data and reporting findings and solutions to challenges to the Management Team
- Updating and producing the Monthly report to present on a monthly basis to the senior management team
- Processing of Engineer Holiday forms
- Creating callout rotas for engineering team
- Take instruction from Operations teams as required
- To investigate and resolve customer problems in a timely manner

**The role requires the following qualifications and experience**:

- Previous experience of working as a Service Desk / Helpdesk Administrator/Co-Ordinator
- Appropriate level of data protection, security awareness and confidentiality awareness
- Highly organised, methodical, attention to detail and efficient
- Highly IT Literate using Microsoft Office - Word, Excel and Outlook
- Previous experience of working in a very busy environment
- High level of written communication skills and numeracy
- Excellent telephone manner
- Able to pick up new systems easily, adapt to the environment and work well as part of a team and individually
- Punctual, friendly and confident person
- Ability to cope with a busy and high pressured environment
- Ability to be able to use own initiative
- Results and Customer service focused
- Flexible and open to change
- Consistently display positive, professional and approachable behaviours - displaying the company behaviours
- Flexibility to travel when required eg meetings with clients on sites

**Other Information**:

- Working Hours Monday - Friday, 8am - 5pm
- Hot desk role - working at various locations within the office building.
- Overtime available
- 25 days holiday plus bank holidays
- Pension scheme available
- Death in Service cover available
- Healthcare scheme available after two years
- 3-month probationary period
- Sociable company with regular events throughout the year
- Welcoming environment and friendly team
- Progression and training available
- Full training on company specific/internal systems (Big Change) will be provided.

**This will be carried out both our Halifax and Crayford offices.
Any expenses necessary for travel and accommodation in Crayford will be paid for by the company

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