Service Advisor

2 days ago

Kidlington, United Kingdom Marshall Motor Group Full time

**Customer Service Advisor**
**Location: Nissan Oxford**

**Hours: 47.5 hours per week, including Saturday mornings on a rota basis**
**Salary: Competitive Basic Salary Including an uncapped OTE**
**Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme**
**Bonus Schemes: Includes an uncapped OTE and bonus scheme which can be discussed further at interview**

**Who we are**

Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24).

We operate 147 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England.

Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners.

To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.

We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.

**The role**

As a Service Advisor, you play a vital role in the store, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

**Who you are**
- Previous customer service experience is essential
- You will be passionate about the customer journey and giving a great customer experience
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates
- You will have strong attention to detail and organised as you will manage your own customer base and workload
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
- Tech savvy, ideally having used CRM systems in the past

**What you’ll do**
- Establish and manage the customer relationship ahead of their booking, greeting them on arrival
- Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
- Complete all administration duties linked to the customer in an accurate and sympathetic manner
- Proactively supporting the customer with future requirements
- Working as part of a team to drive outstanding customer service and retention

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person

  • Service Advisor

    4 days ago

    Kidlington, United Kingdom Hartwell Automotive Group Full time

    Join to apply for the Service Advisor role at Hartwell Automotive Group Hartwell Ford Kidlington are seeking a Service Advisor to join the team. Are you a successful Service Advisor or Automotive Service Sales Representative looking to take the next steps in your career with a forward‑thinking franchise dealer group? If the answer is YES, Hartwell wants to...

  • Service Advisor

    4 days ago

    Kidlington, United Kingdom Hartwell PLC Full time

    Hartwell Ford Kidlington are seeking a Service Advisor to come and join the team!Are you a successful Service Advisor or Automotive Service Sales Representative looking to take the next steps in your career? Are you looking for the next steps in your career with a forward-thinking franchise dealer group? If the answer is YES, Hartwell want to hear from...

  • Service Advisor

    2 hours ago

    Kidlington, United Kingdom Hartwell Automotive Group Full time

    Hartwell Ford Kidlingtonare seeking a Service Advisor to come and join the team!Are you a successful Service Advisor or Automotive Service Sales Representative looking to take the next steps in your career? Are you looking for the next steps in your career with a forward-thinking franchise dealer group? If the answer is YES, Hartwell want to hear...

  • Service Advisor

    4 hours ago

    Kidlington, United Kingdom Jago Consultants Full time

    **We are working with a Main Car Dealership in Oxford, who are actively looking for a Service Advisor to join their friendly team.** **Service Advisor Duties include**: - Meeting and greeting customers in a friendly and courteous manner throughout the day. - Booking vehicles into the technical workshop. - Liaising with the technical workshop to keep track...

  • Service Advisor

    1 week ago

    Kidlington, United Kingdom Jago Consultants Ltd Full time

    **Job Introduction **Service Advisor needed based in Oxford Basic up to £26,910pa OTE £36k As a Service Advisor you will ensure the highest level of customer satisfaction and care always for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our RetailCentre....

  • Service Advisor

    1 week ago

    Kidlington, United Kingdom Marshall Motor Group Full time

    **Service Advisor**: Job description - We are currently recruiting for a Service Advisor to join our Marshall Volkswagen dealership in Kidlington. - As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous...

  • Parts Advisor

    6 days ago

    Kidlington, United Kingdom Service Care Solutions Full time

    We are seeking an enthusiastic and reliable Parts Advisor to join our team in Kidlington. This role is essential to the aftersales department at a main dealer of new and used vehicles.This is an exceptional opportunity for the successful individual to develop, learn and forge a career within Aftersales.ResponsibilitiesWorking both behind the scenes receiving...

  • Parts Advisor

    1 week ago

    Kidlington, United Kingdom Service Care Solutions Full time

    We are seeking an enthusiastic and reliable Parts Advisor to join our team in Kidlington. This role is essential to the aftersales department at a main dealer of new and used vehicles. This is an exceptional opportunity for the successful individual to develop, learn and forge a career within Aftersales. Responsibilities include:   Working both...

  • Parts Advisor

    4 days ago

    Kidlington, United Kingdom Service Care Solutions Full time

    We are seeking an enthusiastic and reliable Parts Advisor to join our team in Kidlington. This role is essential to the aftersales department at a main dealer of new and used vehicles. This is an exceptional opportunity for the successful individual to develop, learn and forge a career within Aftersales. Responsibilities include:   Working both behind the...

  • Automotive Parts Advisor

    4 days ago

    Kidlington, United Kingdom Service Care Solutions Full time

    A reputable vehicle service provider in Kidlington seeks a Parts Advisor to join their team. This full-time role involves working with customers and managing parts for both workshop and customer orders. The ideal candidate will have previous dealership experience and strong customer service skills. An exciting opportunity for career development in the...