Service Advisor

4 days ago


Kidlington, United Kingdom Hartwell Automotive Group Full time

Join to apply for the Service Advisor role at Hartwell Automotive Group Hartwell Ford Kidlington are seeking a Service Advisor to join the team. Are you a successful Service Advisor or Automotive Service Sales Representative looking to take the next steps in your career with a forward‑thinking franchise dealer group? If the answer is YES, Hartwell wants to hear from you. Hartwell is a leading retail motor group in the UK and has been trading successfully for more than 100 years, operating across 11 locations across the country. Key responsibilities Deal with any customer enquiries over the phone and face to face Order, book parts, invoicing and take payment Check in parts deliveries Assist with parts stock checks Liaise with the workshop, service advisors and customers Ensure prices are entered onto VHC within required time Contact customers offering special promotions that are available from time to time Pick parts and check for damage or shortages Pre‑pick parts for those jobs pre‑booked into workshop Ideal Service Advisor Retail / administration / reception experience. Good telephone manner. Excellent customer service skills. Previous recent experience as a Parts Advisor in a franchised automotive dealership or parts factor operation preferable. Full, valid and clean UK driving license. Ability to communicate at all levels. Full training will be provided. Rewards & Benefits 22 days annual holiday Workplace pension scheme Staff discounts Career opportunities On‑site parking Free parking Company events Health and wellbeing support Employee benefit portal Seniority level Entry level Employment type Full‑time Job function Other Industry: Automotive Location: Kidlington, United Kingdom Referrals increase your chances of interviewing at Hartwell Automotive Group by 2x. #J-18808-Ljbffr


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