Service Advisor

**Job Introduction
**Service Advisor needed based in Oxford

Basic up to £26,910pa OTE £36k

As a Service Advisor you will ensure the highest level of customer satisfaction and care always for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our RetailCentre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you arequick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retentionand over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.

Main Responsibilities
- To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
- Book service and repair work always ensuring workshop and parts availability
- To keep customers fully informed of progress and advise of extra work needed
- To organise loan car bookings
- To invoice on time and accurately used warranty transactions are submitted and invoiced daily
- To obtain and process payments according to company policy
- To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
- To maintain accurate customer records on Kerridge & Dialog
- Help deliver balance scorecard results for department to meet Manufacturers expectations
- To make telephone follow-up / Up sell / Progress calls
- To convert as many inbound / outbound calls into bookings as possible

**To be a success in this role, you will have:

- Effective communication skills
- Commitment to delivering customer excellence
- A good standard of verbal and numerical reasoning
- Computer literacy
- A keen eye for detail
- Previous experience in a target driven role

**Benefits**:
Vehicle purchase discounts - There are plenty ways that you & your family can Drive with us, from vehicle discounts to service offers. Own your dream car for less.

A pension that pays - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute monthly

Save as you earn plan
- reap the rewards and effortlessly grow your savings.

Life Assurance - we give you the peace of mind when you need it most

Health Shield Cash Plan - Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.

Employee Discounts with The Showroom - make your salary go further with the discounts and cashback offers available at over 1000 retailers

Discount Gym membership - keep fit with our big brand gym & fitness offers

Cycle to work scheme - get a new bike, equipment or both

Employee Assistance Programme - We take employee wellbeing seriously. We offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.

Customer Introduction Reward - refer someone to buy a car from us and we’ll pop some extra cash in your pay check.

Holiday allowance rising with length of service - We reward long service with extra holiday

Great career development - Receive industry leading training from the brand you represent while you develop your skills with the training team

And much more.