Cargo Traffic Agent for An International Airline

11 hours ago

London Heathrow Airport, United Kingdom Centre People Full time

An international Asian airline is looking for a Cargo Traffic Agent to join their busy cargo environment at London Heathrow Airport, to support staff with Import and Export responsibility on a 2 year Fixed Term Contract.

**Key Responsibilities**
- To provide good support to the cargo traffic staff, this will include;
- Import and/or Export document handling, Cargo spot data processing. Dealing with agent enquiries, following processes for damaged cargo, dangerous goods acceptance (after training)
- Complying with company cargo acceptance procedures which involve good communication to our customers and authorities (HMC) (DFT) etc., when required.
- Learning the key processes (Flight arrival handling and document distribution) of Import and/or Export Cargo management.
- Working as a team player with the business and show flexibility when required to meet all aspect of flight operations.
- Working to deadlines and following set procedures in all aspects of preparing flights to enable safe operation. (Weight management & dangerous goods compliance including segregation)
- Eventually to be trained to check acceptance of documents and freight for dangerous goods. Training level to category 6.
- To work with our GHA to ensure procedures are followed, SLA are met with confident decision making, coupled with regular communication to enable all parties to follow company’s high level of expectation.
- Working with the company’s new CSP in house IT systems to ensure smooth handling and give quick responsive action.
- Assisting and managing the company’s ULD system including monthly stock control and ULD rotation.
- Accurate reporting for statistics purpose and account documents for Head Office and communication between shifts for flight handover.

**Essential**

**(Experience & Knowledge)**
- Training on a OJT basis will be applied
- Able to understand and follow manuals when required
- Computer skills
- Excellent communication skills both written and spoken
- Able to provide flexibility in different rolls.

**(Business skills & Behaviour)**
- Team player
- Excellent communication skill in all areas
- Able to work under pressure
- Maintain focus on all aspects of work
- Show initiative
- Looks to improve efficiency and quality of service
- Current full driving licence
- Criminal Record Check (Airside Pass)

**Hours of work**
- Working on a roster basis with a combination of early and late shifts. Hours of business are but not fixed from 0500-1400 to 1200-2100 Shifts including weekends and bank holidays.

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