Cargo Agent
1 day ago
**Job description**
Irlam Associates are currently recruiting for Cargo agents for one of their prestigious client near Gatwick Airport.
**Pay Rate: £13.51**
**Shift Pattern: 4ons 4 off.**
**Working hours: 12hours (2x 6am to 6pm and 2x 6pm to 6am)**
**Main Purpose of the Job (general tasks)**:
◤ Daily running of the clerical operation in the facility
◤ Maintain customer service levels to a high standard in conjunction with the Lead Agent ◤ Support the Lead Agent in all areas of the business
◤ To ensure compliance of Regulatory Bodies e.g. HSE, CAA and HMRC/ Border force. Responsibilities (detailed tasks):
◤ Liaise with customers in a polite and efficient manner
◤ Create and update records of all consignments in the computer systems.
◤ Interrogate the customer systems to obtain information concerning any consignment
◤ Maintain computer database
◤ Separate and distribute cargo documents according to airline requirements
◤ Arrange transfer to coastwise traffic and confirm arrival at destination
◤ Liaise and interact with Transport division to ensure all airline customers trucking requirements are satisfied within agreed timeframes.
◤ Serve Customers collecting cargo including taking payments of charges
◤ Conduct tracing activity and any other relevant action following short/over shipments of documents/cargo
◤ Operate telephone system in a polite and efficient manner
◤ Investigate and report on all queries from customers/airlines/agents/HMC
◤ Liaise with warehouse staff and drivers as appropriate.
◤ Update filing as necessary
◤ Responsible for checking Dangerous Goods to IATA / AVI checks
◤ Be aware of the role of the Responsible Person (RP) within the designated site for the handling of pharmaceutical and medicinal products under GDP processes
◤ To undertake any other duties as required by management, commensurate with the grade of the post Key results:
◤ Service level agreement targets to be achieved and maintained on a daily basis
◤ KPI’s to be maintained
◤ Health and Safety Compliance
◤ CAA Compliance P
Knowledge Base:
◤ Operational processes and procedures
◤ Numerate and literate
◤ Health and Safety Leadership
◤ Excellent computer skills and knowledge
◤ Customers
Skill Set:
◤ Leadership
◤ Coaching
◤ Strategic thinking
◤ Excellent communication/interpersonal
◤ People management
◤ Financial management
◤ Negotiation
◤ Influencing
◤ Change management
◤ IT
◤ Motivator
◤ Decision making
◤ Problem solving
◤ Safety driven
**Behaviours**:
◤ Non parochial as to product and geography
◤ Confident assertiveness
◤ Flexibility
◤ Innovative
◤ Achievement orientated
◤ Energy/drive
**Job Types**: Full-time, Permanent
Pay: From £13.51 per hour
Expected hours: 40 per week
**Benefits**:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Store discount
Schedule:
- 10 hour shift
- 12 hour shift
- Day shift
- Night shift
- Overtime
Application question(s):
- Have you lived in the UK for a minimum of 5 Years?
- Do you have full UK driving licence?
- Do you have your own Vehicle/car?
- Do you have any customer service experience?
Work Location: In person
**Job Types**: Full-time, Permanent
Pay: Up to £13.51 per hour
**Benefits**:
- Company pension
- Employee discount
- On-site parking
Schedule:
- 10 hour shift
- 12 hour shift
- Overtime
**Experience**:
- Warehouse experience: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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