Cargo Agent

1 day ago


Gatwick Airport, United Kingdom Irlam Associates Full time

**Job description**

Irlam Associates are currently recruiting for Cargo agents for one of their prestigious client near Gatwick Airport.

**Pay Rate: £13.51**

**Shift Pattern: 4ons 4 off.**

**Working hours: 12hours (2x 6am to 6pm and 2x 6pm to 6am)**

**Main Purpose of the Job (general tasks)**:
◤ Daily running of the clerical operation in the facility

◤ Maintain customer service levels to a high standard in conjunction with the Lead Agent ◤ Support the Lead Agent in all areas of the business

◤ To ensure compliance of Regulatory Bodies e.g. HSE, CAA and HMRC/ Border force. Responsibilities (detailed tasks):
◤ Liaise with customers in a polite and efficient manner

◤ Create and update records of all consignments in the computer systems.

◤ Interrogate the customer systems to obtain information concerning any consignment

◤ Maintain computer database

◤ Separate and distribute cargo documents according to airline requirements

◤ Arrange transfer to coastwise traffic and confirm arrival at destination

◤ Liaise and interact with Transport division to ensure all airline customers trucking requirements are satisfied within agreed timeframes.

◤ Serve Customers collecting cargo including taking payments of charges

◤ Conduct tracing activity and any other relevant action following short/over shipments of documents/cargo

◤ Operate telephone system in a polite and efficient manner

◤ Investigate and report on all queries from customers/airlines/agents/HMC

◤ Liaise with warehouse staff and drivers as appropriate.

◤ Update filing as necessary

◤ Responsible for checking Dangerous Goods to IATA / AVI checks

◤ Be aware of the role of the Responsible Person (RP) within the designated site for the handling of pharmaceutical and medicinal products under GDP processes

◤ To undertake any other duties as required by management, commensurate with the grade of the post Key results:
◤ Service level agreement targets to be achieved and maintained on a daily basis

◤ KPI’s to be maintained

◤ Health and Safety Compliance

◤ CAA Compliance P

Knowledge Base:
◤ Operational processes and procedures

◤ Numerate and literate

◤ Health and Safety Leadership

◤ Excellent computer skills and knowledge

◤ Customers

Skill Set:
◤ Leadership

◤ Coaching

◤ Strategic thinking

◤ Excellent communication/interpersonal

◤ People management

◤ Financial management

◤ Negotiation

◤ Influencing

◤ Change management

◤ IT

◤ Motivator

◤ Decision making

◤ Problem solving

◤ Safety driven

**Behaviours**:
◤ Non parochial as to product and geography

◤ Confident assertiveness

◤ Flexibility

◤ Innovative

◤ Achievement orientated

◤ Energy/drive

**Job Types**: Full-time, Permanent

Pay: From £13.51 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Store discount

Schedule:

- 10 hour shift
- 12 hour shift
- Day shift
- Night shift
- Overtime

Application question(s):

- Have you lived in the UK for a minimum of 5 Years?
- Do you have full UK driving licence?
- Do you have your own Vehicle/car?
- Do you have any customer service experience?

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: Up to £13.51 per hour

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- Overtime

**Experience**:

- Warehouse experience: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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