Project Administrator

6 days ago


Canary Wharf, United Kingdom LinkPoint Resources Ltd Full time

**Remote,** with regular visits to the Canary Wharf office when required

£32,0000 to £38,000 potential to increase for the right person

12 Month Contract with the potential to extend or go permanent

**Project Administrator / Account Manager’s Core Duties**

Provide customers with guidance, assistance, and exceptional service and support during the process of upgrading company platform. Work cross functionally with sales, customer success and other teams to plan and deliver the most appropriate path for each customer

**Project Administrator / Account Manager’s Core Duties**
- Liaise with customers, customer success and sales team members to develop relationships to deliver the migration project plan (consultations, product walk-throughs where applicable, etc.)
- Develop knowledge of all products, rostering solutions, and service offerings, along with strong technical aptitude, to support delivering successful migration plans
- Create and maintain comprehensive project documentation using CRM
- Coach customers through basic best practices as it pertains to the customer’s implementation
- Respond to all customers as quickly as possible and help triage and direct issues to other teams as appropriate

**Project Administrator / Account Manager’s Skills Required**
- Ability to pivot around complex customer implementations, work independently, analyse customer needs and refer to other service or technical departments as needed.
- Ability to deliver product walk-throughs with clarity and professionalism if required
- Exhibit a high level of diplomacy, tact, and service orientation to facilitate cooperation and good will when dealing with internal and external customers.
- Take ownership of customer complaints and take necessary steps to prevent reoccurrence.
- Promote teamwork and foster an exemplary work environment.

**_Are you enthusiastic about the Project Administrator / Account Manager’s job? Send us your CV in a Word format today_



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