Property Maintenance Bookings Co-ordinator

2 weeks ago

Clapham, United Kingdom Sovereign & Bale Full time

JOB TITLE: Property Maintenance Bookings Co-ordinator (Scheduler)

TERMS: Full-time, Permanent

LOCATION: Office based - London

SALARY: £24,000 - £28,000

**ABOUT US**:
We are a maintenance company who offers property maintenance to a variety of clients from housing associations to high-end estate agents.

We offer a professional service covering all types of property maintenance. This could be a carpenter to fit a new door lock, a gas safe plumber to install a new boiler or a full property refurbishment. No job is too small and, as a result, this means propertiesreceive the care they deserve with a high level of customer service from both office and field staff.

**THE ROLE**:
We are looking to expand our team and are seeking to recruit a dynamic Bookings Co-ordinator.

**KEY TASK AND RESPONSIBILITIES**:

- Booking in all quote and job requests as soon as they are received and no later than 24 hours once received
- Ordering parts accordingly for jobs and dealing with returns in a timely manner
- Thorough knowledge of engineer's skills and trades to increase productivity in jobs and minimise re-calls
- Ensuring booking confirmations are sent to clients once a booking is confirmed
- Update eWorks with user friendly descriptions and to cover all points to enable the engineers to have the best information possible to complete quotes / jobs
- Ensure quotes / jobs are booked in the same geographical locations to minimise engineer travel and to increase productivity
- Ensuring engineers are booked with enough work to achieve daily targets and two days in advance, checking engineers are either booked from 8am-5pm or 9am-6pm
- Track engineers throughout the day to ensure statuses on eWorks are correct for reporting and to inform clients of late arrivals
- Verifying time spent on quotes / jobs against vehicle trackers
- Once jobs are complete, completing quality control, and ensuring before and after pictures are provided by engineers
- Send invoices within 24 hours of a job being completed and ensuring expenses are included
- Complete morning meeting template as per company procedures and report daily on KPI’s
- Ensuring the stock room is maintained cleaned and organised
- Ensuring company vehicles are clean and tidy by completing random checks
- Check expenses are uploaded onto Pleo and verifying receipts against eWorks daily
- Ensuring jobs over £1k are managed effectively to maximise profits
- Achieving daily / weekly / monthly KPIs by ensuring jobs are booked in accordance with engineer’s skills and travel time. Also ensuring the jobs on hold are minimised

**THE IDEAL CANDIDATE SHOULD HAVE**:
- Experience working within a property maintenance company
- Experience of using Microsoft 365
- Ability to multi-task
- Great attention to detail
- Ability to prioritise and work under pressure
- Good interpersonal skills
- Good re-call / memory of ongoing jobs
- Quick learner and eager to learn and grow

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