Customer Service Co-ordinator

2 days ago


Clapham, United Kingdom Blue Arrow Full time

**Customer Service Co-ordinator - Clapham, London, SALARY: £22,000 - £26,000 100% office based**

**TERMS: Full-time, Permanent**

ABOUT US:
Offers a professional service covering all types of property maintenance. This could be a carpenter to fit a new door lock, a gas safe plumber to install a new boiler or a full property refurbishment. No job is too small and, as a result, this means properties receive the care they deserve with a high level of customer service from both office and field staff.

THE ROLE:
We are looking to expand our team and are seeking to recruit a dynamic and articulate Customer
Service Co-ordinator.

team. You will deal with queries relating to quotations and jobs in a timely manner. You will ensure the
and telephone calls, whilst maintaining the highest level of customer service.

KEY TASK AND RESPONSIBILITIES:

- Uploading of quotation and job request onto our system ensuring all cumpolsary fields are filled
- Ensuring any quotations that can be carried out via pictures are sent to the relevant parties to

update
- Delegate responsilibilites of quotations and jobs to the relevant account managers
- Updating CRM accordingly and promtly
- Chase sub-contractors for reports / quotations on a daily basis
- Dealing with queries relating to any quotations / jobs that are not of technical nature
- Answering phone calls in a professional manner and directing to the relevant tema members
- Ensuring engineers are booked attending to jobs throughout the day
- Organise and co-ordinate the maintenance inbox
- Assist account managers as and when required

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.



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