Care Compliance

**JOB DESCRIPTION - AMS_Compliance & Quality Officer_008**

**Job Title **Compliance & Quality Officer

**Location **Radcliffe, Greater Manchester

**Line Managed by **Marie Sloan, Senior Case Manager

**Employer **_AMS Case Management_

**Current Pay Rate **up to £30,000.00 pro rata, dependant on experience

**Job Summary/ Support Provided**

This part-time position is on a 24-hour contract.

Shifts will be flexible throughout the week depending on the needs of the business and will be agreed with the business and yourself.

You will not be required to work evenings or weekends

**Current Vacancy **Compliance & Quality Officer

**Restrictions on Employment **None

**About the Client**

AMS Case Management is a growing and dedicated team of professionals. We have a strong reputation for the great care we take with clients and employees alike.
- We are passionate about the work we do, specialising in providing the very best support packages for our clients.
- We pride ourselves on investing in our staff and we strongly believe we get the best out of our team when we do this.

We are currently in the process of registering with the Care Quality Commission and have an exciting opportunity for an experience Compliance & Quality Officer to join our team.

**Key Roles and Responsibilities of the Position**

Working with the Registered Manager accountable for compliance. The Compliance and quality Officer will be responsible for providing AMS Case Management with a clear view of its compliance with fundamental standards of care, the actions required to bridge any gaps and the risks associated with non-compliance. You will be responsible for developing and reviewing Care & Support Plans and carried out Risk assessment, policies and procedures to ensure they are compliant with CQC (the Care Quality Commission), current practices, legislation and the requirements of the regulatory bodies.

This is a challenging and rewarding role, Compliance & Quality Officer must work collaboratively with the Business Manager, HR, Case Managers, and Office Manager to continuously monitor quality and performance.

**Safety and Quality of the Organisation**
- Be responsible for the safe delivery of Support in line with legislative requirements and the organisation’s policy and procedures.
- Promote safe working practices.
- Understand and monitor health and safety.
- Maintain full and accurate records and reporting systems in accordance with legal requirements.
- Implement quality management and improvement systems.
- Carry out investigations relating to the quality of support and use findings to make improvements.
- Be prepared to work flexibly.
- Keep all information about client and their families secure and confidential.
- Signpost staff to guidance and advice on policies and CQC standards
- Ensure the most up to date policy and associated documents are accessible and used appropriately in practice.
- Audits to ensure standards are constantly maintained

**Health and Safety /Training**
- Initiate and maintain effective support planning, Quality Assurance Management, Complaints Management, Risk, Health and Safety Management, and evidence-based care audits.
- Implement and initiate training and work alongside the Registered Manager and HR with compliance concerns and to achieve outstanding in CQC inspections.
- Identify ongoing training needs and ensure staff are up to date with current best practice.
- Promote and share best practice.
- Ensure learning opportunities meet the requirements of CQC standards
- To maintain professional accountability for:

- support delivered
- support resources
- training and supervisions to staff providing care
- Carrying out observations for all new Support Workers in line with our training and development programme and take any appropriate action as necessary.
- Communicate effectively with office staff and support teams as required.
- Ensuring Health and Safety Legislation is always adhered to.
- Undertake other duties as requested by your Line Manager.

**Investigations**
- To investigate irregularities and non-compliance issues, highlighting areas of concern.
- Coordinate and manage accident and incident data.
- To work collaboratively within the team in all investigations.
- To create a culture of compliance and continuous improvement.
- Maintain confidentiality and discretion at all times.

**Personal Specification**

**Experience**

Experience in Domiciliary care.

Experience of building positive working relationships with people who use support and their families, staff and other health and social care professionals.

Experience supporting clients with all aspects of their daily living in a manner that respects their dignity, is non
- judgmental and promotes their independence, choices and privacy.

Experience of support services, risk assessment and person-centred care and support.

Experience of managing and developing an effective staff team including recruitment, training, supporting a