Quality and Compliance Officer

2 weeks ago

Manchester, United Kingdom Each Other Care Full time

**Job Title**: Quality Partner

**Location**: Remote (lives local to Manchester)

**Reports To**: Head of Care & Quality

**Job Summary**:
Quality Partner is responsible for developing, implementing, and maintaining quality assurance and improvements across all our homes. This role will ensure we deliver in accordance with, CQC and CI standards, company policies, and best practices, enhancing the overall quality of life for residents.

**Key Responsibilities of a Quality Partner**

Responsible for maintaining and improving services across all 11 homes,
- Wigan, Accrington, Blackburn, Preston, Burnley - travel throughout the year, with some audits completed remotely.
- Doncaster and Rotherham - travel throughout the year, with some audits completed remotely.
- Essex - possible two visits throughout the year, with some audits completed remotely.
- Scotland - no travel or onsite visits but some audits completed remotely and monitored.

**Quality Assurance**: develop and implement quality assurance and improvement programs. Monitor and evaluate care delivery to ensure compliance with regulatory standards and company policies. Conduct regular audits to support our managers/home to reach or work towards outstanding. Support and monitor our new Quality Tracker that sits in line with CQC and CI.

**Compliance and Regulations**: ensure that our home complies with all relevant legislation and regulations. Maintain up-to-date knowledge of industry standards and best practices. Prepare for and facilitate inspections by regulatory bodies.

**Training and Development**: design and deliver training programs to enhance skills and knowledge regarding quality standards. Support and guide teams and managers in the implementation of quality improvement initiatives.

**Resident Care**: advocate for the needs and preferences of residents to ensure high-quality care. Address and resolve any concerns or complaints from residents or their families. Proactively gather feedback from residents and their families.

**Reporting and Documentation**: maintain accurate and up-to-date records related to quality assurance and compliance. Prepare reports on quality metrics, audits, and improvement initiatives for management review.

**Collaboration and Communication**: work closely with care home management and teams to promote a culture of continuous improvement, and role model our values. Communicate effectively with all stakeholders to ensure the alignment of quality goals and objectives.

**Role modelling Each Other Care values**:We believe that we are different in our approach, in that we welcome our team members into our family and support their growth and progression throughout the group. Giving them the chance to be a part of our journey to achieve our purpose - we do this by living and breathing our values.

**Qualifications**:
Relevant qualifications in healthcare, quality management, or a related field.
Proven experience in a similar role within a care home or healthcare setting.
Strong knowledge of regulatory standards and quality improvement methodologies.
Excellent communication, organizational, and analytical skills.
Ability to work collaboratively with a diverse team and manage multiple tasks effectively.

**Further Attributes**:
Compassionate
Strong problem-solving skills and attention to detail.
Commitment to ongoing professional development and staying current.

Pay: £45,000.00-£55,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Quality assurance: 1 year (required)

Work Location: In person

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