Scheme Access Team Senior Administrator

An exciting opportunity has arisen for Senior Scheme Access Administrators within the Retirement Services Scheme Access Team.

Vacancies are available for Senior Scheme Access Team Administrators who will deliver a high level of technical expertise in processing and dealing with non-standard case work across all aspects of the Scheme Access Team.

What do we offer?

Hybrid working - offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.

27 days leave (increasing with length of service) plus 8 bank holidays.

Opportunities for development

Active wellbeing and inclusion networks

Excellent pension

Various salary sacrifice schemes

Employee Assistance programme, offering free 24/7 support for you and your loved ones

Access to a wide range of benefits and high street and online discounts

The post holders will work as part of the Scheme Access Administration Team to provide a high level of technical expertise in processing and dealing with complex non-standard case work across all areas of the team.

The post holder will be required to deliver high quality customer service, including communicating effectively with customers and stakeholders often on complex and contentious issues. This will involve dealing with current and retrospective enquiries and complaints, from both internal and external customers and will require analysis, investigation, and reconciliation of information.

You will also be able to follow clear instructions to carry out complex and varied tasks and have a working knowledge of Microsoft Word, Excel and Outlook.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.

As one of the UK’s Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We are people connected to care.

**In this role, you are accountable for**:
To manage the Scheme Access Applications to ensure that all statutory and internal targets are met under normal circumstances.

To process Scheme Access Applications and correspondence that have been identified as non-standard or which require a higher level of technical knowledge to resolve.

To deliver a high level of personal productivity and accuracy of the more complex scheme access casework.

To work with a mínimal amount of supervision, working autonomously to manage own work and make decisions in own work area.

To contribute to service improvement through networking and building effective working relationships with colleagues and customers.

To maintain an awareness of the NHS pension scheme and associated regulations, including forthcoming events and changes.

To conduct research and obtain information to resolve queries including analysing complex information as appropriate.

To carry out agreed quality checks of work done in accordance with quality control procedures. Identifies and recommends ideas for improvements to provide better customer service and to reduce risk of errors. This includes feedback regarding technical issues.

To provide management information as requested in an accurate and timely manner.

To contribute to projects for service delivery improvements in your area of technical expertise.

To process stage 1 IDR cases and provide technical advice to contribute to the resolution of stage 2 IDR cases.

Identifies personal training needs and works with their manager to establish personal objectives. Contributes to own Ongoing review of objectives (ORO)

On occasion participates in organisation wide work groups appropriate to the post holder’s expertise and experience.

To support less experienced staff on the Scheme Access Team by passing on knowledge and experience.