Stakeholder Engagement Team Administrator

An exciting opportunity has arisen for a Stakeholder Engagement Team Administrator

within the Retirement Services Stakeholder Engagement Team.

What do we offer?

27 days leave (increasing with length of service) plus 8 bank holidays

Flexi time

Hybrid working model (working remotely and in the office when required)

Career development

Active wellbeing and inclusion networks

Excellent pension

NHS Car lease scheme

Access to a wide range of benefits and high street discounts

The Customer is at the heart of everything that we do and this role plays an important part of the service we provide to those customers.

You will be required to assist in the creation of new reports and the collation of statistical information for all managers and stakeholders.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

 We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

 Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.

 As one of the UK’s Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We are people connected to care.

**In this role, you are accountable for**:
1. To co-ordinate and arrange attendance at external forums and Service Improvement & Development Board (SID). Preparing material packs/presentations for NHS Pension representatives to use ensuring up to date information is included. Making buffet / car parking arrangements as required
2. Manage Stakeholder Engagement Team Outlook accounts and support the Stakeholder Engagement Managers with individual employer queries
3. Take minutes and prepare agendas at some NHS Pensions organised events which may involve occasional national travel and overnight stays
4. To collate responses to employer queries from Stakeholder Engagement Managers and publish to employer groups
5. To check medical supplier invoices prior to payment to ensure the information is correct prior to payment
6. To coordinate attendees of external Stakeholder Engagement Team events using administrative technology / software
7. To raise service requests with a 3rd party provider to allow the publication of Annual Benefit Statements
8. To deliver an agreed level of personal productivity and accuracy over a range of work
9. To participate in regular quality checking of administrative work
10. To work with a mínimal amount of supervision, working autonomously to manage own work and make decisions in own work area
12. Prepare and co-ordinate articles for Employer Newsletters
13. To contribute to service improvement through networking and building effective working relationships with colleagues and customers.
14. To continually maintain an awareness of the NHS Pension Scheme and associated regulations, including forthcoming events and changes.
15. To conduct research and obtain information to resolve queries which vary in nature.

16. To provide management information as required in an accurate and timely manner.
17. Prepare stakeholder feedback reports
18. To maintain the annual event spread sheet and share with the team keeping diaries updated
19. Identifies personal training needs and works with their manager to establish personal objectives. Contributes to own ORO and ensures all Learning Management System training courses are completed within required timescales
20. On occasion participates in organisation wide work groups appropriate to the post holders expertise and experience
21. You may be required on occasions to perform additional tasks, which would support a business need, or that offers an individual development opportunity