Stakeholder Engagement Team Administrator

1 week ago


Fleetwood, United Kingdom NHS Business Services Authority Full time

**In this role, you are accountable for**: 1. To co-ordinate and arrange attendance at external forums and Service Improvement & Development Board (SID). Preparing material packs/presentations for NHS Pension representatives to use ensuring up to date information is included. Making buffet / car parking arrangements as required2.

Manage Stakeholder Engagement Team Outlook accounts and support the Stakeholder Engagement Managers with individual employer queries3. Take minutes and prepare agendas at some NHS Pensions organised events which may involve occasional national travel and overnight stays4. To collate responses to employer queries from Stakeholder Engagement Managers and publish to employer groups5. To check medical supplier invoices prior to payment to ensure the information is correct prior to payment6.

To coordinate attendees of external Stakeholder Engagement Team events using administrative technology / software7. To raise service requests with a 3rd party provider to allow the publication of Annual Benefit Statements8. To deliver an agreed level of personal productivity and accuracy over a range of work9. To participate in regular quality checking of administrative work10.

To contribute to service improvement through networking and building effective working relationships with colleagues and customers.14. To continually maintain an awareness of the NHS Pension Scheme and associated regulations, including forthcoming events and changes.15. To conduct research and obtain information to resolve queries which vary in nature. 16.

To provide management information as required in an accurate and timely manner.17. Prepare stakeholder feedback reports18. To maintain the annual event spread sheet and share with the team keeping diaries updated19. Identifies personal training needs and works with their manager to establish personal objectives.

Contributes to own ORO and ensures all Learning Management System training courses are completed within required timescales20. On occasion participates in organisation wide work groups appropriate to the post holders expertise and experience21. You may be required on occasions to perform additional tasks, which would support a business need, or that offers an individual development opportunity



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