Debt Administrator

Here at BES Utilities, we have an exciting newly created role available for a Debt Administrator to join our dynamic team based within our offices in Fleetwood.

Inter-departmental relationships are key to this role, and you will liaise with other teams as you work towards business objectives and driving the business forward.

No two days are the same in this fast paced but enjoyable work environment

Experience within the sector would be preferable but not essential.

**Role and Responsibilities (but not limited to)**:

- Provide account reviews on aged debt account to establish next action.
- Contacting customers to discuss outstanding balances and make aware of possible next actions. Will need to action the following: meter reads, COT investigation, opening move out tickets, LTD company searches, chasing COT paperwork, collect debt taking payments, resolve debt, raising credit and reissues and DD reinstates.
- Working with the customers to identify the reason for any outstanding balances and adapt your collection and customer service technique and negotiation skills to agree mutual repayment terms.
- Keep all customers records and account information up to date and within the company guidelines.
- Build and maintain relationships with customers, securing payments on time and re-habilitating accounts.
- Proactively review customer accounts to identify any future problems before they arise and work with internal departments to resolve any issues.
- Operate compliantly within clearly defined guidelines.
- Review terminated accounts to establish which accounts will need to be escalated externally for debt collection.
- To respond to queries from external partners and maintain inbox to ensure queries are responded to promptly.

**Knowledge & Skills**:

- Previous experience in a debt recovery/collection preferred but not essential.
- Experience within the energy/ utilities sectors would be beneficial.
- Experience in collection call handling.
- Strong negotiation skills.
- Target driven and self-motivated to succeed.
- Patience, empathy and commitment to providing the best customer care and quality service.
- Excellent communication skills.
- Strong telephone manner.
- Working knowledge of Microsoft Excel is essential.

**Competencies & Behaviours**:

- Self-starter and able to identify & develop solutions
- Driven by a desire to make improvements
- Experience of working in a fast-paced environment
- Able to work on own initiative
- Logical and methodical approach to problem solving
- Able to work autonomously as well as part of team
- Ability to communicate with other departments

**Benefits**:

- Working hours - Monday to Friday
- Buy / Sell Annual Leave Scheme
- Employee Assistance Programme (EAP)
- Access to Employee Health Scheme
- Career development
- Long Service Awards
- Employee Recognition Incentives
- Company events
- Career progression / promoting within
- Free tea & coffee
- Local discounts / benefits.

**Be part of our exciting growth**

If you would love to join our team as our new Debt Administrator, we encourage you to find out more.

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person