Pensions Administrator

Are you passionate about providing exceptional customer service and resolving complex issues? Do you have extensive experience in administration and a drive to deliver high-quality results? If so, we have an exciting opportunity for you to join our team as a Pensions Administrator

We are looking for several administrators to work at one of the largest Pension Schemes in the country. This role is the perfect stepping-stone into a rewarding career where you can make a difference to the lives of NHS employees, patients, and the public. We provide a great place to work and have been recognised in this year’s “Best Companies Awards” and “Inspiring Workplaces Awards”. We care about our people and will work together to help you succeed.

What do we offer?
- Hybrid working - offering flexibility to work predominantly from home with the opportunity to be office based should you prefer;
- The ability to work flexibly between the hours of 7am - 7pm;
- Equipment provided for your home to support hybrid working
- Supportive learning programme provided for all new starters with mentor support
- Career pathway programme open to all, opening doors to more senior roles or to other teams in the NHSBSA
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Employee Assistance programme, offering support for you and your loved ones
- Access to a wide range of benefits and high street discounts
- Perform a range of administration duties to support a positive customer experience
- Process casework in line with agreed procedures and process guides
- Working on computer systems, accurately inputting, updating and amending information giving attention to detail
- Once trained, we would be looking for you to manage a diverse portfolio of casework, involving benefit calculations across a number of service areas
- Effective team player, who constantly displays commitment and flexibility
- Effective problem solver with excellent organisational skills
- You would be confident in performing administration tasks
- You have a natural talent for data input tasks and numbers
- You can show initiative when something is non-standard
- You have a high attention to detail and excellent communications skills

1. When have you demonstrated good communication skills?

2. When have you shown good time management and the ability to multi-task?

3. When have you shown a good level of accuracy while working on a task?

4. When have you demonstrated empathy and calmness when dealing with a difficult situation?

Working for our Organisation

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public. You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives. Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

**In this role, you are accountable for**:

- Provide a high level of technical expertise in processing and resolving complex non-standard cases within your team.
- Deliver exceptional customer service by effectively communicating with customers and stakeholders, addressing their queries and complaints.
- Support less experienced staff members within your area of expertise and knowledge.
- Administer an allocated work stream to meet all statutory and internal targets.
- Process non-standard cases and correspondence requiring high-level technical knowledge.
- Work autonomously with mínimal supervision, managing your own workload and making decisions within your area of expertise.
- Contribute to service improvement by building effective relationships with colleagues and customers.
- Stay updated on the NHS pension scheme and associated regulations.
- Conduct research and analyse complex information to resolve queries and recalculate payments.
- Carry out quality checks to ensure accuracy and identify areas for improvement.
- Provide management information as requested in a timely and accurate manner.
- Contribute to projects for service delivery improvements.
- Support the resolution of escalated cases by providing technical advice.
- Identify personal training needs and establish personal objectives