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Housing Officer

2 weeks ago

Colchester, United Kingdom BDS Northern Full time

BDS are currently recruiting for a Housing Officer with excellent customer service skills to work in a patch of 170 properties in Colchester and 2 days a week in the Chelmsford area.

You are the first point of contact for our customers and will be a visible presence within your patch demonstrating engagement with your customers to ensure that they receive the highest quality service.

Main duties will include but are not limited too;
- Responsible for new tenancy sign ups in accordance with their Allocations and lettings policy and procedure.
- Supporting customers with changes to their tenancy (incl. tenancy successions, transfers, mutual exchange and assignment).
- Proactively engage with customers to address rent and service charge arrears ensuring all stages of arrears recovery are followed and customers are supported to reduce their arrears before legal action is taken.
- To empathetically respond to tenancy breaches including anti-social behaviour (ASB) reports, utilising a range of tools and working with relevant partners to minimise the impacts of ASB.
- Undertake annual tenancy checks to ensure

**You will need to be a driver with access to a vehicle.**

Monday to Friday - 9am
- 5pm

This is a temp ongoing role until April2025-good chance of extending following this

Pay rate-£19.38ph PAYE- £25.47ph UMB

Please note this role does require an enhanced DBS Check.

Pay: Up to £25.47 per hour

Schedule:

- Day shift
- Monday to Friday
- No weekends

Licence/Certification:

- Driving Licence and access to a vehicle (required)

Work Location: In person