Specialist Supported Housing Officer

5 days ago

Colchester, United Kingdom The Housing Network Full time

Job description

We are seeking a quick thinking, confident, experienced and robust individual to join our team. **You must have experience of working in a front line role with service users who are challenging/chaotic and preferably experience with offenders.**

Working to support our contract with the Ministry of Justice, this role involves managing a number of self-contained and small shared accommodation properties within the East of England regions. In addition to providing proactive property management, the role involves engaging with residents who may have complex needs on release from prison, with the goal of ensuring a smooth transition into the allocated accommodation.

The role does include an element of supervision to ensure house rules and license agreements are being adhered to, along with offering housing related support and signposting where needed.

While you will be part of a small regional team and a larger business, this is predominantly a lone working role and you will need to be comfortable driving between locations.

**Duties to include**:
Ensuring properties are safe, secure and clean.

Ensure accommodation is prepared and ready for occupation in accordance with company timescales.

Performing all necessary functions to manage the move in/move out process.

Proactively identify and resolve all property and maintenance related issues efficiently, where applicable in conjunction with the maintenance and/or cleaning teams.

Undertaking weekly visits to all properties and ensuring residents are adhering to the “house rules” and have not abandoned their accommodation.

Issue warnings where necessary and actively engage in conflict resolution wherever possible.

To carry out needle sweeps (training provided).

Build positive relationships with service users and appropriately deal with any emergency situations which may arise during the course of work under guidance from local management teams and other professionals.

Meeting tight deadlines and making properties available within agreed timescales.

Inventory management of all soft furnishings and sundry items.

To keep accurate and timely records in accordance with departmental policy.

To attend mandatory training and participate in staff development courses as appropriate.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Colchester, Essex: reliably commute or plan to relocate before starting work (required)

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