Administration Assistant
5 days ago
Support the Service Operations Manager (SOM) as required in their day to duties and responsibilities. E.g. record breakdowns, maintain all necessary spreadsheets, records, diaries, create/compile bespoke reports, compile job sheets, service reporting, customer scheduling, site visits, customer/client meetings, surveys and supplier information, etc. Training provided as required and recommended by the SOM
- Support the SOM to record warranty breakdowns, identifying root cause. Identify trends and action as required, aiming to reduce levels in line with company objectives. Manage/maintain monitors - report performance monthly to the Compliance Manager
- Support the SOM to record Thorough Examination insurance defects (e.g. date generated, date closed, repeat defects, immediate defects, etc.). Manage/maintain monitors - report performance monthly to the Compliance Manager
- Assist the SOM to manage and maintain customer databases/portals as per contract requirement (e.g. PPM, SLA, KPIs, insurance items, quotes etc.)
- Support all areas of the business as appropriate (e.g. repair team, project team, sales team, administration team and compliance) with clear, accurate and timely communication and information as and when required
- Maintain an ongoing dialogue with customers/clients regarding the condition of their lift and any potential costs
- Answer and direct incoming telephone calls as appropriate
- Liaise with customers to ensure work is carried out at a mutually convenient time
- Work with our management team to ensure data protection compliance
- Attend and minute Service Management Team and engineer meetings, etc. Attend other management meetings as required
**Salary**: From £18,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Dartford: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Administration Assistant
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