Office Administrator/personal Assistant

**House of KC CIC **is a dynamic and socially responsible **Property Management company **specialising in the provision of safe and supportive housing for **Social Care service users,** primarily in the **Supported Living Services** sector. Our mission is to empower people in need of social care support by providing **quality accommodation** and essential services that enhance their wellbeing, independence and dignity.

As an Office Administrator at House of KC CIC, you will play a vital role in ensuring the smooth running of our organisation. You will be responsible for a wide range of **administrative and property management tasks,** that support our mission to provide **exceptional housing and care services** to our residents.

(**Please note that your working Days will be: Monday, Tuesday & Thursday)**

**Key Responsibilities**:

- **Funding Liaison**:_
- Act as the primary point of contact for liaising with funding sources such as **Universal Credit, DWP, PIP**, and other relevant entities to arrange funding for our residents.
- **Property Inspections**:_
- Routinely inspect properties to ensure compliance with governing body standards, including those set by the **Care Quality Commission** and local authority regulations.
- Document inspection findings and coordinate necessary **repairs or improvements.**
- **Landlord and Property Agency Relations**:_
- Liaise with landlords, including the **management of subletting arrangements,** to maintain positive relationships and ensure the availability of suitable housing options.
- Liaise with estate agents to identify housing options that meet the needs of our residents.
- **Administrative Support**:_
- Assist with resident client admissions, welcome packs and discharges, ensuring that all housing paperwork is complete and accurate.
- Maintain client records, including financial records.
- Assist with organising meetings and property management.
- Manage office supplies and inventory, placing orders as needed
- Provide general administrative support to staff members as needed
- **Data Management**:_
- Maintain accurate and confidential resident and property records.
- Generate reports and maintain databases related to property management and financing.
- **Quality Assurance**:_
- Assist in the development and implementation of quality assurance processes to ensure that our properties meet and exceed industry standards.
- Collaborate with care providers and regulatory bodies to address any compliance issues or concerns.
- **Document Control**:_
- Manage and organise essential documentation related to property maintenance and compliance.
- Ensure that all documents are up to date, easily accessible and compliant.
- **Tenant Relations**:_
- Establish and maintain positive relationships with residents by responding promptly and professionally to their housing needs, concerns and enquiries.
- Act as a liaison between residents and property management to facilitate effective communication.
- **Budget Monitoring**:_
- Assist in monitoring the budget allocated to property maintenance and improvement projects.
- Maintain accurate records of expenditure and liaise with the finance department for financial reporting.
- **Emergency Response**:_
- Be prepared to assist in emergency situations, by following established protocols and procedures to ensure homes are safe.
- **Training and Education**:_
- Stay informed about changes in funding policies, regulations, and best practices in the social care and property management fields.
- Provide training and support to staff and residents as needed on administrative and procedural matters.
- **Property Repairs and Contractor Management**:_
- Manage repairs and maintenance for properties, coordinating with approved contractors.
- Maintain positive relationships with contractors to ensure timely and cost-effective repairs to properties.
- **Benefits**:_
- **Competitive salary** with potential for growth.
- Meaningful work in a **socially responsible company.**
- Opportunities for **professional development and training.**
- A **supportive and collaborative** work environment.
- **Qualifications**:_
- **Previous experience of Office Administration is mandatory.**
**- Previous experience of working in the Property Managemnet sector is required.**
- Knowledge of funding sources such as **Universal Credit, DW, PIP **and related processes is an advantage.
- Strong organisational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Compassion, empathy and a genuine interest in health and social care.
- Having a **driving license is highly advantageous.**
- **How To Apply**:_

If you are a dedicated and organized individual who is passionate about making a difference in the lives of vulnerable individuals, we encourage you to apply.

To apply, please submit your **CV **along with a **cover letter**, highlighting your relevant experience.

**Job Types**: Part-time, Permanent

**Salary**: £11.00 per hour