Receptionist/clerical Officer

An exciting opportunity has arisen to work within Administrative Services for the Mental Health and Learning Disabilities Directorate.

Applications are invited from enthusiastic, innovative, motivated and suitably qualified individuals for the post of Band 2 Receptionist/Clerical Officer at Penlan, Carmarthen.

This post is part time - 22.5 hours per week.

An understanding of confidentiality is essential and an enthusiastic attitude and willingness to learn is also very important.

The successful individual will need to be a hard working, team player with good verbal and written communication skills. Previous office administration experience is desirable and a good knowledge of IT systems is essential.

The applicants will be required to have a flexible approach towards the needs of the service and be able to travel between sites in a timely manner in line with the Transformation of Mental Health 7 day working.

Deal with general enquiries, using initiative and judgement on necessary action to be taken.

Manage the room-booking diary for meeting/consulting rooms.

Undertake typing for the team/Service as directed and or required.

Receive and record the whereabouts of the team concerning lone working and safety.

Liaise with GP’s, Nursing Staff, Administrative Staff, Department Heads and other Medical staff as directed and or required.

Meet and greet service users for clinics and or appointments as required. Deal with enquiries from service users and their families/carers.

Provide non clinical advice e.g. appointments.

Meet and greet staff and other agencies i.e. when arriving for team meetings etc.

Attend meetings as and when required.

Take and transcribe departmental meeting notes / minutes as required or requested.

Answer all incoming calls and refer to staff if unable to give appropriate replies.

Document and communicate all messages.

Exercise tact, diplomacy and confidentiality in dealing with staff and service users.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
**Four main hospitals**: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
**Seven community hospitals**: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

**Further duties will include**:
- Receive, record and distribute all incoming external and internal mail.

Order stationery and other supplies/equipment using appropriate systems, monitor and maintain stock levels.

Ensure all notice boards are kept tidy and up to date.

Manage petty cash if required.

Report and record minor or major work orders to estates and ensure that work is carried out.

To work within the agreed Health Board and Service Policy, procedures and guidelines

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these mínimal desirable requirements during the course of your employment with us.

Interviews will be held on 04/04/23.