Sales Support Administrator
1 day ago
**Sales Support Administrator**
**Division**: Motorcycle
**Location**: Hanley, Stoke-on-Trent
**Hours of Work**: 9.00am - 5.00pm Monday to Friday (35 hours per week)
**Your areas of responsibility**:
The sales support administrator contributes to the overall effectiveness and efficiency of the sales team by providing administrative support, managing sales-related documentation, assisting customers, maintaining data accuracy, and collaborating with various stakeholders.
- Administrative Support: Provide administrative assistance to the team, including managing calendars, arranging meetings, and preparing necessary documents, presentations, and reports.
- Customer Support: Assist customers with inquiries, order status updates, and product information. Address customer concerns or redirect them to appropriate sales representatives.
- Data Management: Manage and update customer and sales-related data. Ensure data accuracy and integrity by regularly reviewing and validating information.
- Sales Reporting: Generate sales reports and performance metrics, including forecasting, sales analysis and activity reports. Consolidate data from various sources and present information in a clear and concise manner.
- Sales Team Support: Provide administrative support to the sales team.
- Product Knowledge: Develop an understanding of the company's products to effectively assist customers and support the sales team. Stay updated on product features, pricing, and industry trends.
- Process Improvement: Identify opportunities to improve sales processes, workflows, and efficiency. Provide recommendations for streamlining administrative tasks and enhancing overall sales support functions.
- Cross-Functional Collaboration: Collaborate with other departments, such as marketing and operations, to ensure alignment and smooth coordination of activities that impact sales. Act as a liaison between different teams, facilitating information exchange and resolving any interdepartmental issues.
**Qualifications we are looking for**:
- Minimum 3 years customer service experience in a business to business environment.
- Excellent Microsoft skills
- Customer focused
- SAP experience
**These are your benefits**:
- £Competitive Salary, Holiday Entitlement above Statutory, Pension Scheme, Employee Assistance Program, Flexible Working, Training opportunities for personal development, Supportive working environment, and Discounted Private Medical cover.
Do you have any questions? Nichola Hubball will be more than happy to answer them
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Flexitime
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Application question(s):
- What is your salary expectations for a new role?
Work Location: In person
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