Internal Sales Support Administrator

**William Edwards Limited**

A passion for shape, design and traditional British craftsmanship is the inspiration behind every piece of William Edwards chinaware.

Established in 1993 by William Edwards, a graduate of The Royal College of Art London, William Edwards Professional specialises in the design and manufacture of fine bone chinaware for both luxury hospitality and retail clients worldwide.

William Edwards’ mission has always been to champion the craftsmanship and traditional skills found in Stoke-on-Trent, the heartland of England's ceramics industry since the late 1700s. Since 1995, William Edwards Professional has been based at the historic Anderton Works in the centre of the Potteries.

William Edwards and his exceptionally skilled team are well known for their competencies in decorating fine ceramics for famous brands across the UK and around the world. from collaborations with Michelin-star chefs such as Brett Graham and Tom Kerridge to designing stunning yet practical tableware collections, William Edwards continues to be recognised for quality and innovative design.

If you were successful, you would join the Company as a valued colleague.

**Purpose**

To develop and grow William Edwards Limited business through both WEL and Steelite International

Internal sales support at WE/Steelite International to provide first class customer service to prospective & existing customers for both retail, personal wealth, and commercial business.

The role will be customer facing, supporting WE sales functions as well as Steelite sales where WE products are involved.

To champion the brand identity of WE, there is a need to ensure we have touch points within the business that are recognised and associated with client and expectations that that brings.

**Nature and Scope**

Reporting to: Commercial Supply Director with a view to reporting into the Sales Support Co-ordinator

Key relations: WE business development manager /Sales team globally/product manager/commercial accountant/Global supply/design

Based: Office Based (travel with sales may be required UK)

The specific demands of the role are described through the principal accountabilities outlined in this role description. The expected key competencies and key performance indicators for the effective execution of the role are also outlined in this document.

**Principal Accountabilities**
- To prepare quotations for both WEL and Steelite customers where appliable.
- Support WE & Sales preparation for meetings, including PowerPoint presentations where required
- Project manage custom and high-profile accounts at WE
- Place orders with the WE factory, follow through with key personnel to achieve deadlines, updating customers or distributor along the way
- To understand the budget and strategy/business plan for the WE business, implement where required structure and processes to support the plan and growth in an internal sales function
- To establish and monitor a Customer Relationship Management system that tracks all the key accounts within each targeted channel so that an up to date and accurate assessment of each operator is fully documented inside William Edwards.
- To work in close co-operation with the Business Development Director for the UK & Rest of World, to ensure there is a coordinated and seamless contact strategy with our key customer & distributor base in both commercial and retail arena
- Travel may be required as part of the role to support a project along with the salesperson (UK).
- To review and implement goods sound administrative practices to support, appointments, lead follow up, website and private wealth customers.
- To have a sound understanding of the costing model at WE for both Retail and Commercial customers. Ensuring that we are meeting the business requirements on margins.

**Delivering Excellence**
- To carry out all duties within the scope of the Company mission and values and to support and encourage practices to meet this end.

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,850.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- commercial or retail: 2 years (preferred)

Work Location: One location