Sales Support Administrator

15 hours ago

StokeonTrent, United Kingdom Retail Knows Why Full time

RKW is looking to appoint 2 new people into the role of Sales Support Administrator, working closely with the Sales Coordinators and Supervisors to ensure the smooth running of all processes required.

The Administrator will be a key member of our team, responsible for efficiently managing post-sales activities, including processing returns, handling after-sales queries, managing commercial invoices, maintaining line form data, addressing telephone inquiries, collating images for customers, and resolving delivery discrepancies.

We are seeking an organized and customer-oriented individual with excellent communication skills and a keen eye for detail.

**_ Responsibilities & Duties : _**

**_Processing Returns - _**
- Receive and review return requests from customers.
- Ensure timely processing of returns while adhering to company policies.
- Coordinate with relevant departments to facilitate the return process.

**_After-Sales Queries - _**
- Respond to customer inquiries related to post-sales issues.
- Provide exceptional customer service by addressing concerns and resolving problems.
- Collaborate with other teams to find solutions to customer issues.

**_Commercial Invoices - _**
- Generate and manage commercial invoices for outgoing shipments.
- Verify invoice accuracy, including product details and pricing.
- Ensure invoices comply with legal and regulatory requirements.

**_Line Form Data - _**
- Maintain accurate records of line form data related to product orders and shipments.
- Organize and update line form information as needed.
- Assist in data analysis and reporting as required.

**_Telephone Calls - _**
- Answer incoming phone calls promptly and professionally.
- Direct calls to the appropriate department or individual.
- Document messages and relay important information to team members.

**_Collating Images for Customers - _**
- Gather and organize images and documents as requested by customers.
- Ensure the timely delivery of requested materials to customers.

**_Delivery Discrepancies - _**
- Investigate and resolve discrepancies related to product deliveries.
- Collaborate with logistics and warehouse teams to rectify issues.
- Document and report recurring delivery discrepancies for process improvement.

**_ Skills & Desirables_**_ _**_: _**
- Proven experience in administrative roles, particularly in handling returns and post-sales inquiries.
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook).
- Exceptional written and verbal communication skills.
- Strong attention to detail and accuracy.
- Ability to manage multiple tasks and prioritize effectively.
- Customer-focused with a friendly and professional demeanour.
- Adaptable and able to thrive in a fast-paced environment.

**_ Company Benefits :_**
- Salary uplift post-probation (6 months)
- 25 days' annual leave + Bank Holidays
- Free parking on all sites
- Complimentary drinks
- Staff discount on all our products
- Employee Assistance Program
- Refer a Friend Scheme
- Training and development
- Annual bonus scheme

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