Sales & Customer Service Assistant
5 days ago
**Main Responsibilities**:
- Take incoming orders, log on the system, take payments, pick and dispatch orders.
- Take incoming customer enquiry calls, possible enquires on opening a new account or a question or complaint from an existing customer.
- Upselling products.
- Internet research to build a database of potential new clients using industry information.
- Logging, analysing and writing up reports on returned stock.
- Analysing returns data.
- Filing and logging of orders each day.
- Booking of training courses, and all associated administration duties, confirmation letters, deposits taken, room set up, balance payments.
- Monthly stock check and restocking shelves.
- Any other duties assigned.
**Skills & Experience Required**:
- Prior Customer Service or Sales experience is desirable.
- Excellent administration skills with a high degree of accuracy.
- Excellent communication skills both oral and written.
- Positive attitude with a strong work ethic.
- An interest or understanding of the hair dressing industry would be advantageous.
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