Customer Service Representative

7 days ago


Banbury, United Kingdom Lochinvar Ltd Full time

Overall responsibility:
To provide consistently high levels of service and support for both internal and external customers.

Key tasks include:

- Assist Customers with Spare parts identification
- Provide feedback on Spare parts Sales history, trends etc.
- Develop Spare parts business via targeted Distributors
- Assist Commercial Manager with Purchasing process and stock control
- Continuously maintain the CRM database, including Accounts and Contacts
- Continuously maintain the Navision database including Customer and Vendor details
- Process Sales orders received from Customers for Products, Ancillary items and Spare parts expediently
- Maintain and update departmental folders on Plant Lochinvar
- Arranging delivery and carrier arrangements for sales orders

Skill and

**Requirements**:

- Very good communication skills - both verbal and written
- An excellent attitude towards providing consistently high levels of Customer Service
- Ability to work with other colleagues to achieve common goals
- Very good IT knowledge including standard Microsoft Office packages and Navision/CRM type software
- A flexible approach to the demands and needs of our Customers and the business in general
- Very good attention to detail
- Knowledge of Lochinvar product ranges or the ability to have a basic understanding
- The ability to manage own time efficiently

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

COVID-19 considerations:
We have a strict COVID-19 Operating Protocol in place



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