Customer Service Assistant

1 week ago


Banbury, United Kingdom Lochinvar Ltd Full time

Overall responsibility:
To provide consistently high levels of service and support for both internal and external customers.

Key tasks include:

- Answer incoming telephone calls promptly and efficiently and direct these to the relevant department/colleague
- Prepare and issue Quotations to Customers via the company’s CRM and Navision system
- Continuously maintain the CRM database, including Account and Contact details
- Continuously maintain the Navision database including Customer and Vendor details
- Assist Customers Service Representatives with Purchasing process and stock control
- Provide support and assistance to other colleagues and departments with clerical/administrative duties

Skill and

**Requirements**:

- Very good communication skills - both verbal and written
- An excellent attitude towards providing consistently high levels of Customer Service
- Ability to work with other colleagues to achieve common goals
- Very good IT knowledge including standard Microsoft Office packages and Navision/CRM type software
- A flexible approach to the demands and needs of our Customers and the business in general
- Very good attention to detail
- The ability to manage own time efficiently

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

COVID-19 considerations:
We have a strict COVID-19 Operating Protocol in place



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