Customer Services Assistant

6 days ago

Banbury, United Kingdom ØRN (INT) LTD Full time

Be able to listen and interpret the needs of the customer and respond accordingly, using own initiative to resolve in most circumstances.
- Opening new accounts and taking payments, whilst providing a safe a secure environment which complies with GDRP legislation.
- Take orders and arrange refunds and exchanges.
- Record keeping and ensuring accounts are kept up to date.
- Recommend our products and alternatives with confidence where applicable.
- Being able to follow up and a strong attention to detail.
- Ability to work with various stakeholders at all levels to support customer relations.
- Comfortable using various computer programs and telephone systems.
- Excellent communication and presentation skills, and a strong understanding of high-level customer service standards and the ØRN brand.
- Confident in dealing with complaints and challenging customers whilst understanding our guarantees and terms of sale.
- Be comfortable being managed via a KPI process.
- Work well in a team.

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£26,500.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Application question(s):

- Are you over 18?
- Do you have the right to work in the UK?

**Experience**:

- customer service: 2 years (required)

Work Location: In person

Reference ID: CSOCT24

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