Customer Service Assistant

**Job description**

For the past fifteen years, GasWise Plumbing & Heating Services (UK) Ltd & DrainWise Services (UK) have been providing a quality plumbing, heating and drainage service to home owners throughout Oxfordshire and the surrounding counties.

We cover all aspects of Plumbing, Heating & Drainage within customers homes and businesses.

A long-established and growing business is seeking an office based customer service assistant.

We are looking for strong organisational and multitasking skills.

This is a new job role opening up for an office based customer service assistant in a fast moving, expanding plumbing & heating company.

The business has ambitious but realistic growth plans to achieve within five years.

If you are a customer service assistant with valued experience, a genuine team player, big on customer service, dedicated and quality minded we would love to hear from you.

We cover all aspects of the industry.

We are offering a competitive salary and the chance to join a team that works hard and definitely plays harder.

Monday - Friday

Working Hours 08.00am - 5.00pm

Responsibilities include but are not limited to:
Undertaking Roles In the Main Office of GasWise Plumbing & Heating Services (UK) Ltd
- First point of call in taking the initial phone call to booking the appointment.
- Call handling, making and taking inbound and outbound calls regarding booking appointments/ adjusting appointments.
- Customer Care, Incoming calls, enquiries and job bookings.
- Booking works via our management software
- Managing the diary effectively.
- Monitor future work load, ensure diary is productive
- Making phone calls daily regarding following up after the engineers attendance/Satisfaction check.
- Making phone calls daily around following up with estimate's.
- Making calls and providing letters for service reminders, also the follow up work around booking these in.
- Replying to google reviews on GasWise/DrainWise.
- Manage office documents, including filing, scanning etc.
- Control, organise and review costs of all office suppliers.
- Holiday request management.
- Ensure office supplies are available and replenished.
- Engineer uniform stock.
- Registering Boilers and other warranty products with manufacturer and GasSafe/Oftec.
- Daily invoicing of completed works.

Managing all Daily Jobs and assisting with Customer Projects of GasWise Plumbing & Heating Services (UK) Ltd
- Arrange site visits, estimates and jobs.
- Schedule all estimates, jobs and project dates in to Commusoft, foresee allowances for rescheduling.
- Ensure Commusoft has all information required for Engineer efficiency
- Responsible for any requests from Engineers during Jobs
- Ensure Supplier material acknowledgements, collections and invoices are attached to jobs
- Deposit Invoices are raised for All Projects.

**Requirements**:

- Proven experience in a customer service assistant role or similar role
- Excellent phone etiquette.
- Excellent customer service skills.
- Previous roles in sales preferred.

**Job Types**: Full-time, Permanent

Pay: £25,500.00-£28,000.00 per year

**Benefits**:
Company events

Company pension

Free parking

On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Banbury: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do You Hold Experience In the Field - Plumbing & Heating

**Experience**:

- Plumbing/Heating: 2 year (Preferable)

**Job Types**: Full-time, Permanent

Pay: £24,500.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Application question(s):

- Excellent Customer Service

**Experience**:

- Plumbing & Heating: 2 years (required)

**Language**:

- English (required)

Work Location: In person