Debt Recovery Advisor

Exchequer

Revenues

Debt Recovery Advisor

**Ref**:000890

**Contract**: Permanent,

**Salary**:£25,183 - £27,269 per annum (Grade 3)

**Hours**:36.66 per week

**Location**: Oldham Council Offices, Spindles Shopping Centre, George Street, Oldham, OL1 1HD

**Closing Date**: Wednesday 16th July 2025

**Shortlisting and Interview Dates**: TBC.

**Role Overview**:
Working within Oldham Council’s debt recovery team to effectively collect and enforce payment of Council Tax and Business Rates, to ensure liability debts are promptly and efficiently collected.

**Key Responsibilities**:

- Proactively negotiate with debtors by outbound/inbound telephone calling, in person, or by written communication, to secure the prompt payment of Council Tax and Business Rates.
- Prompt and efficient administration of attachment of earnings orders, benefit deductions, payment plans
- Provide efficient day-to-day administrative support to Enforcement Agents, in person or by telephone, to enable the prompt collection of all Council debts.
- Assist with answering and dealing with business rates telephone calls and providing accurate information and updating accounts accordingly.

**Key Requirements**:
To succeed in this role, you will be able to:

- Be able to confidently and effectively communicate with customers who are in arrears with council tax and business rates and effectively negotiate a suitable outcome to recover the money.
- Be able to communicate with business rates customers and be able to advise them on what reliefs and exemptions are available, set up arrangements and managed their accounts to conclusion. Someone who is highly organised and confident in managing and responding to written correspondence in a timely, professional manner. You will need excellent written communication skills, attention to detail, and the ability to keep on top of multiple ongoing enquiries.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

**About Us**:
We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:
A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

**Our Values and Behaviours**:
By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

- Work with a resident focus
- Support local leaders
- Committed to the borough
- Delivery high performance
- Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page

**Our Benefits Package**:
At Oldham Council we offer a great benefits package for our employees, which includes the following:

- 25 days annual leave which increases after 5 and 10-years’ service
- The option to purchase additional annual leave.
- An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
- Discounted gym membership with Oldham Active.
- Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
- Salary sacrifice scheme for home and electronics and Cycle to Work.
- Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
- Staff recognition and celebration events.
- Peer support groups

**Inclusive Recruitment**:
We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

If you’re an applicant with disabilities, anyone aged 24 or under and have previously been in or currently in care, a carer or someone who has served in the Armed Forces and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme.

**Data and Privacy**:
For details of how we use your data please see our privacy notice.

**Important Information**:
Right to Work in the UK from 1st July 2021.doc