Customer Accounts Advisor

2 days ago


Oldham, United Kingdom The Guinness Partnership Full time

**About us**

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide.

Our customers are so important to us - and we want them to feel that way, so delivering great service is our top priority. We're committed to doing what we say we'll do, keeping people informed, responding quickly, and resolving any problems.

**About the role**
We are looking for full-time Customer Accounts Advisors to join our team on a 12-month fixed-term, full time contract. The Customer Accounts team work on a rotational shift pattern covering our core operational hours of 8:00am-8:00pm and offers hybrid working opportunities.

The money our customers pay to us in rent or services is what we use to continue building even more homes for people that need them. That’s why our Rent, Service Charge and Customer Accounts Team is so important to our success - because they help to protect our income and ensure that we can fulfil our social purpose.

The team is part of the Customer Service directorate based out of our office in Oldham and contact with customers is predominately over the phone. Our main purpose is to prevent customers getting into debt and ensure they maintain a healthy account balance. This involves working with new customers to set up monthly direct debits, proactively contacting customers when they have missed a payment, setting up plans to reduce arrears and giving tips and guidance about managing income and avoiding missed payments in the future.

**What we’re looking for**
Our Customer Accounts Advisors come from a variety of different employment backgrounds, so we know that experience in housing or collections isn’t essential. We know that to succeed in this role you need to be dynamic, enthusiastic and target driven with a passion for negotiation.

You will be a talented communicator with the ability to handle challenging conversations while delivering a great service. You will find working to targets exciting and motivating.

**Desirable experience**:

- Proven experience of working in a customer service environment.
- Experience of debt prevention, collection, and recovery.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Experience of dealing with customers sensitively in difficult situations.
- Knowledge of welfare benefits.
- Previous experience in a target driven environment.
- Experience of using contact centre systems and/or live chat services.

**Location**

Our Customer Service Centre is based in Oldham, and successful applicants will be able to work effectively work in both an office and a home-based environment.

INDTGP
- Job Identification- 11194- Job Category- Housing and Customer Services- Posting Date- 10/18/2024, 08:25 AM-
- 10/27/2024, 06:59 PM- Locations- Oldham - Bower House- Assignment Category- Full-Time- Salary- £29,558- Recruitment Advisor



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