Customer Accounts Advisor

2 days ago

Oldham, United Kingdom The Guinness Partnership Full time

**About us**
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

The money our customers pay to us in rent or services is what we use to continue building even more homes for people that need them. That’s why our Rent, Service Charge and Customer Accounts Team is so important to our success - because they help to protect our income and ensure that we can fulfil our social purpose.

The team is part of the Customer Service directorate based out of our office in Oldham and contact with customers is predominately over the phone. Our main purpose is to prevent customers getting into debt and ensure they maintain a healthy account balance. This involves working with new customers to set up monthly direct debits, proactively contacting customers when they have missed a payment, setting up plans to reduce arrears and giving tips and guidance about managing income and avoiding missed payments in the future.

**What we’re looking for**
Our best Customer Accounts Advisors are from a variety of different backgrounds, so we know that experience in housing or collections isn’t essential. But we also know that to succeed in this role you need to be dynamic, enthusiastic and target driven with a passion for negotiation.

You’ll be a talented communicator with the ability to handle challenging conversations while delivering a great service. You’ll find working to targets exciting and motivating - after all, what’s better than being in competition with last months you?

We are looking to hire a Customer Accounts Advisor on a permanent full time 35 hours per week basis.

Guinness are seeking flexible individuals who can participate in our team rota with shift patterns of between the hours of 8am-8pm Monday to Friday. We also work 1 in 5 Saturdays between 9am-5pm however this is currently under review. We also make sure our rotas are provided at least 4 weeks in advance so that you can confidently plan the month ahead.

We are currently operating a hybrid working style where employees work on site in the office for 2 days per week (usually Wednesday and Thursday) and work remotely for 3 days per week.

**How do I apply?**

**INDTGP

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