Customer Accounts Advisor

2 days ago


Oldham, United Kingdom The Guinness Partnership Full time

Following an exciting development in our team, The Guinness Partnership is recruiting for a Customer Accounts Advisor on a part-time, (17.5 hours), 12-month fixed-term contract.**About the role**

The Customer Accounts team work on a rotational shift pattern covering our core operational hours of 8:00am-8:00pm and offers hybrid working opportunities. There is some flexibility around the shift times which can be discussed at the interview stage.

The money our customers pay to us in rent or services is what we use to continue building even more homes for people who need them. That’s why our Rent, Service Charge, and Customer Accounts Team is so important to our success - because they help to protect our income and ensure that we can fulfil our social purpose.

The team is part of the Customer Service directorate based out of our office in Oldham, and contact with customers is predominantly over the phone. Our main purpose is to prevent customers from getting into debt and ensure they maintain a healthy account balance. This involves working with new customers to set up monthly direct debits, proactively contacting customers when they have missed a payment, setting up plans to reduce arrears and giving tips and guidance about managing income and avoiding missed payments in the future.

**What we’re looking for**
Our Customer Accounts Advisors come from a variety of different employment backgrounds, so we know that experience in housing or collections isn’t essential. We know that to succeed in this role, you need to be dynamic, enthusiastic, and target-driven with a passion for negotiation.

**Skills /Experience**

Essential:

- Proven experience of providing excellent customer service.
- Proven experience of debt prevention, collection, and recovery.
- Proven ability to work methodically, follow agreed procedures, and accurately record data and information.
- Previous experience in a target-driven environment.
- Good oral and written communications.
- Good knowledge of Microsoft Office.
- Demonstrate the Guinness Behaviours

You will be a talented communicator with the ability to handle challenging conversations while delivering a great service. You will find working to targets exciting and motivating.

REEDTGP

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ABOUT US
- The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.- Job Identification
- 12751
- Job Category
- Housing and Customer Services
- Posting Date
- 09/17/2025, 07:05 AM
- 10/01/2025, 06:00 AM
- Locations
- Oldham - Bower House
- Assignment Category
- Part-Time
- Salary
- £15,154 pro rata salary
- Recruitment Advisor



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