Customer Service Representative

2 weeks ago


Liverpool, United Kingdom JWP TRADING LIMITED Full time

Customer Service Representative (Full-time)Trainee

We are a family run business, in the manufacturing and online retail sector, focusing on the sale of Land Rover parts.

We are looking for a Customer Service Representative Trainee to provide excellent customer service while being trained and mentored by our Customer Services Manager.

The goal is to increase customer satisfaction, loyalty and retention and to meet their expectations.

You will gain hands on experience of working within a team, develop your communication & organisational skills & how to interact with customers & team members.

**Responsibilities**:
Arrange Collections of Orders for customers.

Work with the Customer Services Manager to ensure service procedures, policies and standards, data handling are maintained.

Requirements and skills:
Good organisational skills with attention to detail
- Professional phone etiquette and communication skills
- The ability to learn & take on board information. Comfortable working in an office environment
- Computer literate with proficiency in Microsoft Office Suite, Google Suite, and ability to type accurately

Monday - Friday 9-5pm

**Benefits**:
Free on site parking

Casual dress

28 Days Holiday per year plus your Birthday Off Paid - Time off over Christmas

Christmas Party Fully Paid.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: £16,640.00 per year

**Benefits**:

- Canteen
- Casual dress
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Fluent English (required)

**Location**:

- Liverpool, Merseyside (required)

Work Location: In person



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