Onecall Assistant Coordinator

Band 2 Role - Up to 37.5 hrs/week

An exciting opportunity has arisen to join the OneCall West Sussex team as an Assistant Coordinator.

The OneCall Assistant Coordinator post is an exciting and collaborative role supported by the Team Lead, Senior Clinical Assessors, Lead Coordinator and OneCall Coordinator staff.

You will possess a positive and supportive skillset, with the ambition and drive to act as a key point of contact for the OneCall service, ensuring that patients, other members of the public, external stakeholders and colleagues within the Trust receive a courteous and supportive response to a range of queries and requests for information.

You will possess excellent communication skills to enable you to positively engage with multidisciplinary teams and be able to support, enhance and lead in the delivery of high quality, compassionate care.

As a OneCall Assistant Coordinator you will be responsible for a wide range of duties, supporting the wider team with, including but not limited to; administrative support, ensuring all referrals, including Night Support Worker referrals, are responded to in a safe and timely manner, handling requests for information, liaising directly with other directorates in the Trust in addition to external partners, setting up and maintain databases and service registers, monitoring all electronic inboxes and portals related to the OneCall service and ensuring that all service standards are maintained at all times, amongst other duties as required.

You will be supporting the Coordinator team to prioritise the answering of the phones in a professional and timely manner as required by the needs of the service, with the opportunity to develop this skill should you wish to, and the opportunity arise. You will show leadership by demonstration and you will be a key part of ensuring that there is a positive and supportive culture, with patients at the heart of everything we do in OneCall.

WHY WORK WITH US?

Positive staff survey results

The Care Quality Commission (CQC) rates our quality of services as good with
outstanding features

Ranked in the top 120 best places to work (accredited by HSJ Best Places to Work)

Ranked outstanding and in top 10 of the national 'Learning from mistakes' league

Stunning locations in Sussex, surrounded by the South Downs and the coast

A great working environment in the community, in patients homes and our
community hospitals

Excellent training and development opportunities

A Living Wage Employer with great rates of pay

Flexible working options including overtime

Supportive team environment

Cost effective and convenient workplace nurseries

**Staff networks**: LGBT, BAME, Religion and Belief and Disability

The Trust has signed up to the disability confident scheme and we guarantee to
interview all disabled applicants who meet the minimum criteria for the vacancy

Read more about the benefits of working at SCFT on our website:
We would love to hear from you
Why not join a team that is inclusive, vibrant and celebrates success?

Job Summary

To act as a key point of contact for the OneCall West Sussex service, ensuring that patients, other members of the public, external stakeholders and colleagues within the Trust receive a courteous and supportive response to a range of queries and requests for information. This will involve the use of excellent verbal and listening skills to ensure accurate referral information is collected.

To provide business support, referral and all non-call activity management support and specialist administrative services to the Team Lead, Nurse Assessors & Coordinators.

To ensure that the service is supported operationally, and all non-call activities are managed effectively and in a timely manner through the use of appropriate systems, procedures, and processes.

Communication and Working Relationships

The post holder will work closely with the OneCall Team Lead and the wider team across both sites. They will need to communicate on a regular basis with the OneCall Team as well as being required to liaise with staff and managers from other Sussex Community NHS Foundation Trust Services, external partners such as Acute services, patients, and carers.

The post holder will have to discuss and communicate sensitive, confidential and complex information about patients and staff.

The post holder will be able to respond appropriately to challenging behaviour during a telephone call and ensure a positive outcome for any patient involved in these discussions.

The post holder will have to actively participate in Team Meetings and other appropriate meetings.

The post holder will develop their own skills ensuring that defined competencies are maintained and provide information to others to help their development.

The post holder will make changes in their own practice and offer suggestions for improving services as appropriate.

The post holder will maintain defined quality standards in their own work and enco