Planning Coordinator

The Agena Group was formed in 2019 as a UK based multi-disciplinary company. We specialise in parking and software solutions. Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services.

We’re working hard to raise standards within the parking industry, and to promote regulatory compliance. We invest heavily in our people to provide them with opportunities for growth and development, with dedicated programmes designed to help our employees fulfil their true potential.

Agena takes pride in the quality of solutions that we provide, the expert knowledge of our staff and the strong partnerships we have with our customers. We’re here to help you think differently about parking. Why not join us?

**Position**:
An exciting opportunity has opened up for a **Planning Coordinator** in the Service Delivery team following a recent promotion

As a Planning Coordinator you will be responsible for scheduling all Service Delivery jobs for the London Based Engineers including ANPR installs, site surveys, maintenance jobs, offline sites and signage installations. Attention to detail is a necessity along with strong communication skills.

**Responsibilities and Duties**
- To be primarily responsible for the scheduling and monitoring of all Service Delivery jobs for the London Based Engineers using ServiceM8 and associated toolsets.**:

- To ensure the schedule is produced to optimise resource deployment and maximise operational performance.**:

- To communicate effectively to Team Members within the Service Delivery Team, Account Managers, Sales Leads and Sales Support.
- To ensure Operational SLA and KPI targets are achieved.**:

- To be reactive to offline sites ensuring these jobs are prioritised as per schedule.**:

- To be a central point of contact for Field Based Engineers to re-prioritise jobs accordingly.

**Requirements**:
**Who you are**
- You are committed to understanding customer needs and delivering solutions that provide value while aligning with business goals.
- You take ownership of tasks and are motivated to achieve and exceed objectives with a proactive mindset.
- You seek opportunities for improvement and act on them without waiting for direction.
- You thrive in fast-paced environments, effectively managing multiple priorities while maintaining attention to detail under pressure.
- You are a strong team player but can also work autonomously, demonstrating accountability and reliability in your role.

**Agena Values**

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.
- Ambitious: we aim for world class service
- Disruptive: we're here to change the industry
- Ethical: we do things for the right reasons
- Insightful: we use research to guide our decisions
- Collaborative: We're better when we work together
- Innovative: we help people see things differently

**Other information**:
**Salary**: £27,500 per annum

**Location**: Lancing - available as a hybrid role

**Hours**: 40 per week

**Reports to**: Connor Harkin

**What we offer/ Benefits**

We know there’s more to life than work - that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.
- Incremental holiday increases to recognise long service
- 2 volunteering days a year
- Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling
- Cycle-to-work scheme
- EV Charging points at office locations
- Regular team/company socials
- Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.