Receptionist/treatment Coordinator

**About the role**:
We are currently seeking a Receptionist/Treatment Coordinator with excellent communication and organisational skills to join the team at our Sompting branch at Dentalessence. Ideally we are looking for a qualified, GDC registered Dental Nurse looking for progression. You will undertake reception duties and also be responsible for managing all aspects of the patient journey, ensuring that every patient's experience of the practice is of an exceptional quality.

**Benefits**:

- CPD Hours
- Uniform provided
- All core training provided
- Annual performance related bonus scheme
- 28 Days paid holiday

**About You**:
Ideally you will be registered with the GDC and DBS checked with the right to work within the UK. You must be committed to maintaining the highest standards within both your role and the practice. Experience using SOE would be highly beneficial but not essential.

The main duties will include:

- Scheduling and booking of new patient appointments and co-ordinating patient treatments, including follow up reviews regularly
- The point of contact for patients receiving specialist dental services
- Managing the patient journey from 1st visit/enquiry/referral to consultation.
- Work closely with the Practice Manager to pro-actively manage the referral practices to ensure sufficient and continued referrals
- Assisting the patient with any queries they may have about treatment prior to commencement.
- Tracking of performance indicators relating to conversion and non-conversion and make recommendations for improvement to the Practice Manager
- Reception duties
- Offering face-to-face or zoom consultations

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- LANCING: reliably commute or plan to relocate before starting work (required)

Work Location: One location