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Customer Service Coordinator
2 weeks ago
**Who will you be working with?**
We are seeking an experienced Customer Service Coordinator to join our team at the LH Group (a Division of Wabtec UK Ltd) based in Burton on Trent we support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing trains.
**Role**:Customer Service Coordinator
**Salary**:£Competitive
**Location**: Burton on Trent, Staffordshire, (DE13 8EN)
**Hours**: Monday to Thursday 08:00am to 16:30pm and Friday 08:00am to 13:00pm, 37 hours per week
**Contract Type**: Permanent, Full-Time
**How will you make a difference?**
You will be responsible for pricing spares, spot repairs and overhauls, booking orders, managing the order book, and liaising with customers to maintain customer satisfaction.
**What you will be doing**
- Responsible for liaising with customers.
- Responding to customer requests for quotations and enquires e.g., Rejections and Non-Conformance Reports.
- Process customer contracts, orders, and schedules.
- Manage customers’ order books.
- Participate in customers’ reviews.
- Liaising with internal departments to manage customers’ requirements.
- Assist with weekly/monthly order intake and sales forecasting.
**Are you an individual with the following?**
- Previous experience in Customer Service, Coordination, or as an Administrator is desirable.
- Able to work autonomously with strong organisational skills.
- Excellent communication skills.
- IT literate.
If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible.
**About Wabtec Faiveley LH Group**:
It’s not just about your careeror your job title it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters do things that haven’t been done to make your and someone else's life better? Wabtec has been doing that for decades and we will continue to do so Through our people, leadership development, services, technology, and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
Legal authorisation to work in EU is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
